Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Folder counts are correct, but when opened mails missing

  • 3 trả lời
  • 0 gặp vấn đề này
  • 12 lượt xem
  • Trả lời mới nhất được viết bởi MrsF

more options

Hello

Overnight Thunderbird has developed a major problem. The count for the number of mails in a folder is correct, as best I can tell, but when I open the folder it is either empty or has fewer mails than the count. Based on several tests, repairing sometimes adds more mails, sometimes not, but never the entire folder.

I repaired the inbox and it is now showing several mails that I deleted in the last few days (by emptying the delete folder having previously deleted them). Curiously, they’re all the same type, routine mailings about road works.

I may have backup in that I copy the entire Thunderbird folder to an external drive every morning, including today, and to Google Drive every Wednesday.

Please can you help.

Thank you

Hello Overnight Thunderbird has developed a major problem. The count for the number of mails in a folder is correct, as best I can tell, but when I open the folder it is either empty or has fewer mails than the count. Based on several tests, repairing sometimes adds more mails, sometimes not, but never the entire folder. I repaired the inbox and it is now showing several mails that I deleted in the last few days (by emptying the delete folder having previously deleted them). Curiously, they’re all the same type, routine mailings about road works. I may have backup in that I copy the entire Thunderbird folder to an external drive every morning, including today, and to Google Drive every Wednesday. Please can you help. Thank you

Tất cả các câu trả lời (3)

more options

Some view options may cause messages to not appear, e.g. the Quick Filter and some options under View > Threads:

https://support.mozilla.org/kb/quick-filter-toolbar https://support.mozilla.org/kb/ignore-threads

What you say here would seem to indicate the problem is something else, though:

I repaired the inbox and it is now showing several mails that I deleted in the last few days (by emptying the delete folder having previously deleted them).

As strange as it may sound, deleting a message from a folder doesn't really cause it to be removed from there. The message is merely marked as deleted and remains there until the folder is compacted. What you delete when you empty the Bin/Trash is a copy of the message that Thunderbird placed there when you told it to delete the original message, but the original message remains where it was, just marked as deleted.

Even if it remains there, repairing the folder shouldn't make a deleted message reappear, though. If it was marked as deleted, it should remain hidden, and the fact that some deleted messages reappear would seem to indicate there is a problem with the file where the folder contents are stored on disk.

Do you keep a lot of mail stored in Inbox? What type of mail account is this (POP, IMAP)?

Hữu ích?

more options

Hi DavidGG

Thank you for such a speedy response and the useful info about deletions. To answer your queries, I keep very little in the inbox and use POP. And just in case it's relevant, I close down TB every night and copy the full folder the next morning before opening again; nothing appeared untoward in any of that.

However since logging this one of the webmails from which I download to TB has stopped receiving mail, though it can still send. It's probably totally unconnected, but... I'm chasing it.

Mrs F

Hữu ích?

more options

Webmail is working again

Hữu ích?

Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.