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After the last update, Thunderbird can not get mail from RCN POP3?

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  • 1 am na jafe-jafe bii
  • 7 views
  • i mujjee tontu mooy htfrench

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On a WINDOWS 7 PC (Dell Inspiron 15) Thunderbird was automatically updated June 12. After the update it can not get my email from my service provider (RCN). It seems to connect with pop.rcn.com but then it hangs, and no email comes.

Your troubleshooting information is:


 Application Basics
   Name: Thunderbird
   Version: 24.6.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.6.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20140610001341
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.rcn.com:110, plain, passwordCleartext
     OUTGOING: smtp.rcn.com:587, plain, passwordCleartext, true
     OUTGOING: smtp.rcn.com:587, plain, passwordCleartext, false
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
 Extensions
 Important Modified Preferences
   Name: Value
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     extensions.lastAppVersion: 24.6.0
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: d543b3cb-33b5-4a9c-b3c2-663f71c6c97
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1402326252
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
 Graphics
     Adapter Description: Intel(R) HD Graphics Family
     Vendor ID: 0x8086
     Device ID: 0x0126
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
     Driver Version: 8.15.10.2361
     Driver Date: 4-10-2011
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.2.9200.16571)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0
     AzureCanvasBackend: skia
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: none
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.2
     4.10.2
     NSS
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     NSS Util
     3.15.4
     3.15.4
     NSS SSL
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     NSS S/MIME
     3.15.4 Basic ECC
     3.15.4 Basic ECC
On a WINDOWS 7 PC (Dell Inspiron 15) Thunderbird was automatically updated June 12. After the update it can not get my email from my service provider (RCN). It seems to connect with pop.rcn.com but then it hangs, and no email comes. Your troubleshooting information is: Application Basics Name: Thunderbird Version: 24.6.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.6.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20140610001341 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Crash Reports: about:crashes Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (pop3) pop.rcn.com:110, plain, passwordCleartext OUTGOING: smtp.rcn.com:587, plain, passwordCleartext, true OUTGOING: smtp.rcn.com:587, plain, passwordCleartext, false account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext Extensions Important Modified Preferences Name: Value accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 extensions.lastAppVersion: 24.6.0 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: d543b3cb-33b5-4a9c-b3c2-663f71c6c97 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1402326252 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true Graphics Adapter Description: Intel(R) HD Graphics Family Vendor ID: 0x8086 Device ID: 0x0126 Adapter RAM: Unknown Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32 Driver Version: 8.15.10.2361 Driver Date: 4-10-2011 Direct2D Enabled: false DirectWrite Enabled: false (6.2.9200.16571) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 0 AzureCanvasBackend: skia AzureFallbackCanvasBackend: cairo AzureContentBackend: none JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.2 4.10.2 NSS 3.15.4 Basic ECC 3.15.4 Basic ECC NSS Util 3.15.4 3.15.4 NSS SSL 3.15.4 Basic ECC 3.15.4 Basic ECC NSS S/MIME 3.15.4 Basic ECC 3.15.4 Basic ECC

Saafara biñ tànn

Make sure Thunderbird isn't blocked by a personal firewall.

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (2)

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Saafara yiñ Tànn

Make sure Thunderbird isn't blocked by a personal firewall.

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Thanks. The problem went away after two days. If Thunderbird was not automatically updated, the problem must have been RCN.