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Audio keeps appearing--unsolicited. How do I stop it?

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  • 2 am na jafe-jafe bii
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  • i mujjee tontu mooy idabeaner

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When using the browser, audio clips appear unsolicited. How do I get rid of them and keep them from appearing?

When using the browser, audio clips appear unsolicited. How do I get rid of them and keep them from appearing?

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hello, it looks like there are some malicious modifications present in firefox that didn't get detected by your anit-virus software. please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

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The procedure suggested by Philipp did not solve this problem. Please recommend another solution.