Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Upon update to 34.0 Adobe Flash version 15.0.0.239 no longer works.

  • 2 tontu
  • 2 am na jafe-jafe bii
  • 2 views
  • i mujjee tontu mooy FredMcD

more options

I received the push update to Firefox 34.0. Today Adobe Flash is totally inoperable. It's causing lags to most sites and I am receiving the pop up constantly to stop it or continue.

Help!

I received the push update to Firefox 34.0. Today Adobe Flash is totally inoperable. It's causing lags to most sites and I am receiving the pop up constantly to stop it or continue. Help!

All Replies (2)

more options

Hi beth.mansfield, I am sorry to hear that the update led to Flash not working as expected. However there are some troubleshooting steps that can be taken to diagnose the issue.

more options

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: