Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox opens but will not conduct any search or open a webpage

  • 2 tontu
  • 4 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy glennhughson

more options

I can open up firefox but the browser will not respond. I type a search or a page in firefox but it does nothing. If I open a new tab and do the same, it still does nothing; not even the initiation of trying to load a page.

I cannot find anything on this on any help site and would really like to get back to using firebox.

I can open up firefox but the browser will not respond. I type a search or a page in firefox but it does nothing. If I open a new tab and do the same, it still does nothing; not even the initiation of trying to load a page. I cannot find anything on this on any help site and would really like to get back to using firebox.

All Replies (2)

more options

Try to open FF in safe mode. (hold down shift when you start) DO NOT RESET, continue to open in safe mode

Try now.

more options

I have tried entering Mozilla Firefox in safe mode and attempted to load webpages but nothing happened as before. I refreshed firefox and that solved the problem and i was able to launch webpages... BUT. once i closed the browser and had to use it again the same problem came up and i was no longer able to open webpages again, thus requiring me to refresh yet again. of course this is no conducive to do each and every time as i will lose all saved information, bookmarks, etc.

any further thoughts on what to attempt next would be greatly appreciated. I have used Firefox for more than 8 years and have never encountered this anomaly.