Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Flash crashes every single time after going to Windows 10. Help

  • 3 tontu
  • 255 am na jafe-jafe bii
  • 2 views
  • i mujjee tontu mooy RexIC

RexIC
RexIC
more options

I upgraded to Windows 10 yesterday. Since then, NO videos will play with Flash. It crashes every single time. It crashes virtually instantaneously. I updated Flash and all my plugins are now listed as Up To Date. Still it crashes every single time. Help.

I upgraded to Windows 10 yesterday. Since then, NO videos will play with Flash. It crashes every single time. It crashes virtually instantaneously. I updated Flash and all my plugins are now listed as Up To Date. Still it crashes every single time. Help.

Saafara biñ tànn

Based on an article I found in Support, I unchecked the box about running Flash in Protected mode (which is the default). That solved my problem.

Thanks.

Jàng tontu lii ci fi mu bokk 👍 13

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

Please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

RexIC
RexIC Ki laajte
more options

Thanks for the help. Here are the five most recent crashes. bp-15907b37-e48f-413c-84f2-970412150814 8/14/2015 9:40 AM bp-b8e34e98-0262-4684-b964-837082150814 8/14/2015 9:40 AM bp-508e84e9-4c30-44af-9d71-291f82150814 8/14/2015 9:40 AM bp-34192cd3-4eda-4cb8-aeb1-90adf2150814 8/14/2015 9:40 AM bp-2e1121af-a6f0-4350-abf2-1cd952150814 8/14/2015 12:57 AM

RexIC
RexIC Ki laajte
more options

Saafara yiñ Tànn

Based on an article I found in Support, I unchecked the box about running Flash in Protected mode (which is the default). That solved my problem.

Thanks.