Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

how do I retain Customized tools and features when done

  • 2 tontu
  • 4 am na jafe-jafe bii
  • 3 views
  • i mujjee tontu mooy FredMcD

TomLeigh
TomLeigh
more options

Each time I have followed the process and added tools and features from the customize window to the tool bar. Each time I have reopened Firefox, features and tools disappear until only the 'fill out form' next to menu remains. I have tried every combination available to move the tools up to the bar but they do not stay for long.

Each time I have followed the process and added tools and features from the customize window to the tool bar. Each time I have reopened Firefox, features and tools disappear until only the 'fill out form' next to menu remains. I have tried every combination available to move the tools up to the bar but they do not stay for long.

Saafara biñ tànn

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

You may have a corrupt xulstore.json file. https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved

Jàng tontu lii ci fi mu bokk 👍 1

All Replies (2)

Scribe
Scribe
more options

Hi, did you click on Exit Customize to save?

If that isn't causing the problem, try clicking on Restore Defaults as shown in Customize Firefox controls, buttons and toolbars, and trying again.

Failing that, try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

FredMcD
FredMcD
more options

Saafara yiñ Tànn

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

You may have a corrupt xulstore.json file. https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved