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Tëj nañu waxtaan wii ba denc ko. Yónneel yeneen laaj soo soxlaa ndimbal.

My passwords disappeared after a weird FF reinstall/uninstall

FxFxx
FxFxx
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Yesterday I asked the question here: https://support.mozilla.org/en-US/questions/1085073 ...about how I opened FF and it behaved like a completely new installation (no bookmarks, no passwords), then I closed it and it returned to normal on reboot. Well, almost normal - bookmarks, plugins etc are all back where they were, but all my passwords have disappeared including the one for my Mozilla support account. So I had to create a new account (the password reset did not deliver the promised email).

Yesterday I asked the question here: https://support.mozilla.org/en-US/questions/1085073 ...about how I opened FF and it behaved like a completely new installation (no bookmarks, no passwords), then I closed it and it returned to normal on reboot. Well, almost normal - bookmarks, plugins etc are all back where they were, but all my passwords have disappeared including the one for my Mozilla support account. So I had to create a new account (the password reset did not deliver the promised email).

All Replies (2)

FredMcD
FredMcD
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Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

the-edmeister
the-edmeister
  • Moderator
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locking as a duplicate of https://support.mozilla.org/en-US/questions/1085073