Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why do some sites open fine - Amazon - but some take ages and display without HTML formatting - ebay, BBC - and Google takes forever?

  • 1 tontu
  • 2 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy FredMcD

more options

It is slightly different with me. Amazon loads normally, works normally. Ebay displays in text with hyperlinked words underlined, strung out down the page. BBC home page does the same, yet my own website loads fine, although loading is taking minutes rather than seconds, and Google [either the site or searches] takes forever, and never resolves. Google owns Ebay doesn't it? Is there a connection?

Prior to updating Firefox I have done nothing else except uninstall AVG because I thought it was slowing every process down - emails were taking ages to check.

I have reinstalled Firefox, checked plugins, rebooted, tried another computer and a wifi laptop, and all are the same.

It is slightly different with me. Amazon loads normally, works normally. Ebay displays in text with hyperlinked words underlined, strung out down the page. BBC home page does the same, yet my own website loads fine, although loading is taking minutes rather than seconds, and Google [either the site or searches] takes forever, and never resolves. Google owns Ebay doesn't it? Is there a connection? Prior to updating Firefox I have done nothing else except uninstall AVG because I thought it was slowing every process down - emails were taking ages to check. I have reinstalled Firefox, checked plugins, rebooted, tried another computer and a wifi laptop, and all are the same.

All Replies (1)

more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.