Thunderbird 38.4.0 crashing and unable to send automated crash report
Application Basics
Name: Thunderbird Version: 38.4.0 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:38.0) Gecko/20100101 Thunderbird/38.4.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20151119061742 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (pop3) mail.optusnet.com.au:995, SSL, passwordCleartext
OUTGOING: mail.optusnet.com.au, plain, passwordCleartext, true
account3:
INCOMING: account3, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
OUTGOING: smtp.googlemail.com:587, alwaysSTARTTLS, passwordCleartext, true
account4:
INCOMING: account4, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
OUTGOING: smtp.googlemail.com:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-171f61ff-dd1b-4529-9463-d7fff2141006 (6/10/2014)
Extensions British English Dictionary, 1.19.1, true, en-GB@dictionaries.addons.mozilla.org Extra Folder Columns, 1.1.5, true, extra-cols@jminta_gmail.com
Important Modified Preferences
-- Deleated--
All Replies (8)
Do you have a crash ID? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
Is this what you need?
http://crash-stats.mozilla.com/report/index/bp-171f61ff-dd1b-4529-9463-d7fff2141006
https://crash-stats.mozilla.com/report/index/171f61ff-dd1b-4529-9463-d7fff2141006 is indeed a crash ID, but it's a crash for version 24 from 2014
Under what circumstances is it crashing?
And if it is frequent crash, does crash go away if you have started in safe mode? https://support.mozilla.org/en-US/kb/safe-mode
Wayne Mery said
https://crash-stats.mozilla.com/report/index/171f61ff-dd1b-4529-9463-d7fff2141006 is indeed a crash ID, but it's a crash for version 24 from 2014
Thanks, I will try for a current crash ID.
Wayne Mery said
Under what circumstances is it crashing? And if it is frequent crash, does crash go away if you have started in safe mode? https://support.mozilla.org/en-US/kb/safe-mode
1. When reading or moving emails. 2. Yes it still fails in safe mode.
NotHarry46 said
Wayne Mery saidhttps://crash-stats.mozilla.com/report/index/171f61ff-dd1b-4529-9463-d7fff2141006 is indeed a crash ID, but it's a crash for version 24 from 2014Thanks, I will try for a current crash ID.
But..... It was that crash report that I quoted in my original post where it says "Version: 38.4.0"...... :-)
But..... It was that crash report that I quoted in my original post where it says "Version: 38.4.0"...... :-)
You did not post a crash ID (yet) - except the one from 2014 shown in the Troubleshooting Information.
Are you certain Thunderbird is crashing at all? Is it eventually freezing or not responding? Note, this is different than a crash.
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