Starting yesterday morning I stopped being able to receive email from my verizon account. All of my settings are correct and my password has not changed.
I am getting the error "Could nor read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/chrome.manifest". Nothing has changed with my email account and I can see the messages if I go to Verizon web mail so messages are being sent and received through Verizon. I just can't get them through Mozilla. Every time it polls for new messages I get the same last message it was able to read. How do I fix this?
Thanks,
Susan
Saafara biñ tànn
Since the original problem has (somehow) been resolved, can you mark the thread as 'Solved' please? Thank you.
Jàng tontu lii ci fi mu bokk 👍 0All Replies (15)
I am also seeing an error: gloda.datastore ERROR got error in _asyncTrackerListener.handleError(): 19: constraint failed resource:///modules/gloda/log4moz.js
christ1 said
https://support.mozilla.org/en-US/kb/cannot-receive-messages
I went through this link before and it didn't help.
I also saw that I had the error about the TLS problem so I installed the Disable DHS add on and that didn't fix the problem either.
I also saw that I had the error about the TLS problem
What error exactly?
Can you post your Troubleshooting Information?
At the top right of the Thunderbird window, click the menu button 
, then select Help > Troubleshooting Information.
Press the Copy text to clipboard button and paste the information into your reply.
Application Basics
Name: Thunderbird Version: 38.4.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.4.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20151119061742 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop.verizon.net:995, SSL, passwordCleartext
OUTGOING: smtp.verizon.net:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports http://crash-stats.mozilla.com/report/index/bp-7b3b6103-b465-4876-8966-f73532130917 (9/17/2013) http://crash-stats.mozilla.com/report/index/bp-370c2f88-8696-44b5-9b95-c18aa2130829 (8/29/2013) http://crash-stats.mozilla.com/report/index/bp-c60314d4-46fa-4033-b2e1-210392130807 (8/7/2013) http://crash-stats.mozilla.com/report/index/bp-3e3388de-c050-4fc4-8347-84dc12130807 (8/7/2013) http://crash-stats.mozilla.com/report/index/bp-ddd425e5-3796-40de-a3a5-58e202130807 (8/7/2013)
Extensions
Disable DHE, 0.1.2, true, 5aa55fd5-6e61-4896-b186-fdc6f298ec92@mozilla
Lightning, 4.0.4.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 38.4.0
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
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font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
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font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: bdd27049-2143-423e-a4fe-e67f5c363b4
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1448556965
places.history.expiration.transient_current_max_pages: 104858
places.history.expiration.transient_optimal_database_size: 167772160
plugin.importedState: true
plugins.update.notifyUser: true
print.print_printer: Lexmark Pro900 Series (USB)
print.printer_HP_Officejet_Pro_8610.print_bgcolor: false
print.printer_HP_Officejet_Pro_8610.print_bgimages: false
print.printer_HP_Officejet_Pro_8610.print_colorspace:
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print.printer_HP_Officejet_Pro_8610.print_duplex: -437918235
print.printer_HP_Officejet_Pro_8610.print_edge_bottom: 0
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print.printer_HP_Officejet_Pro_8610.print_edge_top: 0
print.printer_HP_Officejet_Pro_8610.print_evenpages: true
print.printer_HP_Officejet_Pro_8610.print_footercenter:
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print.printer_HP_Officejet_Pro_8610.print_margin_right: 0.5
print.printer_HP_Officejet_Pro_8610.print_margin_top: 0.5
print.printer_HP_Officejet_Pro_8610.print_oddpages: true
print.printer_HP_Officejet_Pro_8610.print_orientation: 0
print.printer_HP_Officejet_Pro_8610.print_page_delay: 50
print.printer_HP_Officejet_Pro_8610.print_paper_data: 1
print.printer_HP_Officejet_Pro_8610.print_paper_height: 11.00
print.printer_HP_Officejet_Pro_8610.print_paper_name:
print.printer_HP_Officejet_Pro_8610.print_paper_size_type: 0
print.printer_HP_Officejet_Pro_8610.print_paper_size_unit: 0
print.printer_HP_Officejet_Pro_8610.print_paper_width: 8.50
print.printer_HP_Officejet_Pro_8610.print_plex_name:
print.printer_HP_Officejet_Pro_8610.print_resolution: -437918235
print.printer_HP_Officejet_Pro_8610.print_resolution_name:
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print.printer_HP_Officejet_Pro_8610.print_scaling: 1.00
print.printer_HP_Officejet_Pro_8610.print_shrink_to_fit: true
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print.printer_Lexmark_7100_Series.print_bgcolor: false
print.printer_Lexmark_7100_Series.print_bgimages: false
print.printer_Lexmark_7100_Series.print_command:
print.printer_Lexmark_7100_Series.print_downloadfonts: false
print.printer_Lexmark_7100_Series.print_edge_bottom: 0
print.printer_Lexmark_7100_Series.print_edge_left: 0
print.printer_Lexmark_7100_Series.print_edge_right: 0
print.printer_Lexmark_7100_Series.print_edge_top: 0
print.printer_Lexmark_7100_Series.print_evenpages: true
print.printer_Lexmark_7100_Series.print_footercenter:
print.printer_Lexmark_7100_Series.print_footerleft: &PT
print.printer_Lexmark_7100_Series.print_footerright: &D
print.printer_Lexmark_7100_Series.print_headercenter:
print.printer_Lexmark_7100_Series.print_headerleft: &T
print.printer_Lexmark_7100_Series.print_headerright: &U
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print.printer_Lexmark_7100_Series.print_margin_bottom: 0.5
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print.printer_Lexmark_7100_Series.print_paper_width: 8.50
print.printer_Lexmark_7100_Series.print_printer: Lexmark 7100 Series
print.printer_Lexmark_7100_Series.print_reversed: false
print.printer_Lexmark_7100_Series.print_scaling: 1.00
print.printer_Lexmark_7100_Series.print_shrink_to_fit: true
print.printer_Lexmark_7100_Series.print_to_file: false
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print.printer_Lexmark_Pro4000_Series_(Copy_1).print_bgcolor: false
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print.printer_Lexmark_Pro4000_Series_(Copy_1).print_command:
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What TLS error?
It is in the error log for Thunderbird.
Timestamp: 12/3/2015 9:02:04 AM Warning: This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1. Source File: https://www.mozilla.org/en-US/thunderbird/release/start/?uri=/thunderbird/start/&locale=en-US&version=38.4.0&os=WINNT&buildid=20151119061742 Line: 0
The error I saw that started all of this was:
Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/chrome.manifest'.
Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/extensions/%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D/chrome.manifest'.
Not sure what I did but now I am getting my emails again. Maybe it was installing the addon. Thanks for helping.
Susan
Warning: This site makes use of a SHA-1 Certificate;
This is a warning, not an error. SHA-1 certificates won't be supported anymore in the not too distant future. But right now they still are. Installing the add-on did nothing, and I have no idea why you even did it.
Most likely it was a glitch at Verizon.
When I searched on my error most every result had a link to installing the add-on so I figured I should try it. Nothing else was coming up with any suggestions on how to fix it. The error I was getting about the:
Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/chrome.manifest'.
Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/extensions/%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D/chrome.manifest'.
Are these errors? I can uninstall the addon to see if it goes back to blocking my email. I do think we need to get away from SHA1 just getting everyone to do that is going to take some time. I don't like using the old algorithm so if I don't have to I will get rid of it.
I don't like using the old algorithm so if I don't have to I will get rid of it.
Tell that to Verizon, it's their cert, not your's.
Yeah, I know. I know some people who work for Verizon security, surprised that it is not something they make Verizon do. So I disabled the add-on and I am still getting messages so it must have been a glitch at Verizon. Thanks for your help anyway, glad it wasn't a big problem on my end.
Saafara yiñ Tànn
Since the original problem has (somehow) been resolved, can you mark the thread as 'Solved' please? Thank you.