Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Amazon Prime Silverlight Error: 6036

  • 2 tontu
  • 2 am na jafe-jafe bii
  • 2 views
  • i mujjee tontu mooy ChrisOfTheOT

ChrisOfTheOT
ChrisOfTheOT
more options

Morning - Amazon Prime videos do not work in Firefox. I can watch the trailers okay, so Silverlight does work, but not the feature films. I have uninstalled Silverlight several times, once with Revo, checked all settings & permissions, etc. The Silverlight plug-in shows as active in the top left screen icon but the video does not run.

After trying IE & Edge (which I hated having to do), it works there except I cannot get HD because of 'HDCP'... *sigh*... Still, that's not a Firefox issue. Just venting.

AAAAAAAAAAAaaarrrrrrrrrrrrrrrrghhhhhhhh.

There, did it again.

Cheers,

Chris

Morning - Amazon Prime videos do not work in Firefox. I can watch the trailers okay, so Silverlight does work, but not the feature films. I have uninstalled Silverlight several times, once with Revo, checked all settings & permissions, etc. The Silverlight plug-in shows as active in the top left screen icon but the video does not run. After trying IE & Edge (which I hated having to do), it works there except I cannot get HD because of 'HDCP'... *sigh*... Still, that's not a Firefox issue. Just venting. AAAAAAAAAAAaaarrrrrrrrrrrrrrrrghhhhhhhh. There, did it again. Cheers, Chris

All Replies (2)

philipp
philipp
  • Moderator
more options

hi, do you happen to use a windows 10 N-version? if so, please try to install the missing media components as described in Fix video and audio problems on Firefox for Windows N editions

ChrisOfTheOT
ChrisOfTheOT Ki laajte
more options

Hi Philipp - many thanks for the swift reply.

Unfortunately the update did not make any difference. I looked at the MS KB article which mentioned several WMP problems related to Win10 K & N versions, but I've never had a problem with WMP - and it's still running videos okay now. I don't think I had either of these versions of Windows - but I've no idea how to check!

Anyway, I'm not going to fuss with this issue anymore. It is only to get the 30-day free trial for Amazon working and we can do that, albeit without HD, in Edge. But when the trial is over we'll forget it - Amazon introduce too many hoops to jump through just to watch TV. (In a few months it won't be Silverlight/HTML5, it'll something new.) I'm no Rupert Murdoch fan, but Sky problems over the years have been fewer - exponentially so!

Thanks again for looking at this but I'm chalking this one up to experience. (Or, 'giving up', as I said on the Amazon forums!)

Cheers,

Chris