Hello! Make sure that these solutions help: 1. Restore your Firefox 2. Use uBlock Origin instead of Adblock If it persists, continue, but are procediemntos deeper: 3. Change the profile of your Firefox, just abrier the Run Windows and enter firefox.exe -p 4. Uninstall Firefox and download through this link https://www.mozilla.org/en-US/firefox/all/ or https://firefox.com

Can you attach a screenshot? *https://en.wikipedia.org/wiki/Screenshot *https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem *Use a compressed image type like PNG or JPG to save the screenshot *Make sure that you do not exceed the maximum size of 1 MB

Rather than attach images as had problems to send some, I'll put links to the corresponding numbering I mentioned above: 1. https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings 2. https://addons.mozilla.org/pt-br/firefox/addon/ublock-origin/ 3. https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles 4. I believe that does not require tutorial * You can return contact us at any time ;)

Hello, '''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). '''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu: * Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''. '''If Firefox is not running,''' you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac: Hold the '''option''' key while starting Firefox. * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox) When the Firefox Safe Mode window appears, select "Start in Safe Mode". ;[[Image:SafeMode-Fx35]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' ----------------------- If that doesn't help, the smiley may have linked you to some malware, so you can try scanning with these free programs which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us. Thank you!