Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Thunderbird (not responding) on Windows 10

  • 5 tontu
  • 2 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy MaxCC

MaxCC
MaxCC
more options

Hi, can anyone help out.

Mozilla Thunderbird latest version (I have also rolled back a few version as a test) installed on windows 10 machine. Kaspersky Anti Virus installed and not using BitDefender or other Windows Anti Virus / Malware protection.

On starting Thunderbird it just shows (not responding) and doesn't download any messages. I have left it for well over 20 mins and still nothing.

I've tried starting TB in safe mode and it's the same. I've unistalled and reinstalled the software and no change. I've tried rolling back to an older version and again the same thing. I've also tried disabling Kaspersky virus protection and again no joy.

Anyone have any ideas.

Thanks in advance.

Hi, can anyone help out. Mozilla Thunderbird latest version (I have also rolled back a few version as a test) installed on windows 10 machine. Kaspersky Anti Virus installed and not using BitDefender or other Windows Anti Virus / Malware protection. On starting Thunderbird it just shows (not responding) and doesn't download any messages. I have left it for well over 20 mins and still nothing. I've tried starting TB in safe mode and it's the same. I've unistalled and reinstalled the software and no change. I've tried rolling back to an older version and again the same thing. I've also tried disabling Kaspersky virus protection and again no joy. Anyone have any ideas. Thanks in advance.

All Replies (5)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Please start *Windows'* safe mode with networking enabled - win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode - win8 https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode - win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7 - XP https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away? Please reply to let us know results.

MaxCC
MaxCC Ki laajte
more options

Hi, strangely TB has started booting again.. the last thing i did was revert to a previous version of TB, although it seems to have updated itself as it's version 45.2.0 and is saying it's up to date.

New emails appear to come in okay. As soon as I try and do anything else, delete and email, move the scrollbar to look at older emails it crashes.

Interestingly though, it would appear I can write emails and send okay?

Any ideas.

MaxCC
MaxCC Ki laajte
more options

MaxCC said

Hi, strangely TB has started booting again.. the last thing i did was revert to a previous version of TB, although it seems to have updated itself as it's version 45.2.0 and is saying it's up to date. New emails appear to come in okay. As soon as I try and do anything else, delete and email, move the scrollbar to look at older emails it crashes. Interestingly though, it would appear I can write emails and send okay? Any ideas.

I've also tried starting it in SafeMode with plugins disabled and the same thing happens. As soon as I try scrolling it crashes.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

please use my instructions above precisely

MaxCC
MaxCC Ki laajte
more options

Thanks I've managed to solve it by removing some of the emails and in particular one that had a large attachment