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Current password not accepted by Tbird after installing new modem

  • 7 tontu
  • 2 am na jafe-jafe bii
  • 9 views
  • i mujjee tontu mooy johnranallo

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I am unable to access my email account since installing a new modem (Arris6141) which sits behind between cable (Comcast) and router (Netgear N600). Tbird will not accept password. Can I just change the password, or do I have to change some settings for the new modem? JR

I am unable to access my email account since installing a new modem (Arris6141) which sits behind between cable (Comcast) and router (Netgear N600). Tbird will not accept password. Can I just change the password, or do I have to change some settings for the new modem? JR

All Replies (7)

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https://support.mozilla.org/kb/cannot-receive-messages

Thunderbird doesn't care about your modem as long as the Internet connection is working.

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I was wondering if there was a setting in Thunderbird that I had to change like a new MAC address or something.

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looking up the modem model, it appears that it is a bridge, so unless you old modem did some firewall port mapping this does not then it should not be relevant.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
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Application Basics

   Name: Thunderbird
   Version: 45.3.0
   User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.3.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20160825102941
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) mail.comcast.net:995, SSL, passwordCleartext
     OUTGOING: , smtp.comcast.net:465, SSL, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
 Crash Reports
 Extensions
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Try this: Ensure router (Netgear N600) is powered & connected to modem (Arris6141) then cycle power on Arris6141 to restart modem.

But if you are getting a password error, then this would assume your computer can access the internet and so there should not be anything wrong with the modem and router.

The pop mail account info looks correct.

Suggest you check your 'User Name' is your full email address and password does not have any spelling typos.

Your User Name and Password are stored here: 'Menu icon' > 'Options' > 'Options' > 'Security' > 'Passwords' tab click on 'Saved Passwords' button click on 'Show Passwords' button

Right click on line to get popup which allows editing. cllick on all OK's.

Toad-Hall moo ko soppali ci

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Just had a thought..... log on the webmail comcast account and check to see if the POP option is selected. Maybe the default is IMAP and you have to select the POP if you want it.

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Spent 1.5 hours on chat with Comcast. They finally told me to change the primary comcast password then change the outgoing mail settings in Thunderbird and it finally accepted the new password. Thank you for all the suggestions.