Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Successfully installed Add-ons (Extensions) Not Appearing

  • 3 tontu
  • 2 am na jafe-jafe bii
  • 3 views
  • i mujjee tontu mooy FredMcD

more options

I have successfully installed several Add-ons and the "icon" for each one does not appear anywhere (Menu/Customize, toolbar, Tools). However, they all appear in Add-ons. I am reopening this post because the instructions out in Support are too vague for me because I am a basic user and not a developer. I previously posted here and have gotten no responses. I am using Vista and FF Version 49.0.1. I DO NOT want to refresh and loose all my Add-ons.

I did follow this unsuccessfully:

[Exit Firefox completely, then open your Firefox profile folder (read the linked article for its location) and delete or rename these files:

   extensions.ini FOUND
   extensions.cache UNFOUND
   extensions.rdf FOUND

Starting in Firefox 4, also delete or rename:

   extensions.sqlite FOUND
   extensions.sqlite-journal (if found) UNFOUND

You may also need to delete or rename the compatibility.ini FOUND file, to rebuild some other files in the profile folder.

Note: Although the above files can be deleted, renaming them (e.g., "extensionsOLD.ini", "extensionsOLD.cache", etc.) is generally considered a safer option. This achieves the same result, but allows the user to retrieve any possibly required information from them later on.]

I attempted opening the Browser Console and looking for errors but quickly discovered I was in OVER MY HEAD!

Can someone PLEASE HELP...I sincerely appreciate it. Sharon C Wallace

I have successfully installed several Add-ons and the "icon" for each one does not appear anywhere (Menu/Customize, toolbar, Tools). However, they all appear in Add-ons. I am reopening this post because the instructions out in Support are too vague for me because I am a basic user and not a developer. I previously posted here and have gotten no responses. I am using Vista and FF Version 49.0.1. I DO NOT want to refresh and loose all my Add-ons. I did follow this unsuccessfully: [Exit Firefox completely, then open your Firefox profile folder (read the linked article for its location) and delete or rename these files: extensions.ini FOUND extensions.cache UNFOUND extensions.rdf FOUND Starting in Firefox 4, also delete or rename: extensions.sqlite FOUND extensions.sqlite-journal (if found) UNFOUND You may also need to delete or rename the compatibility.ini FOUND file, to rebuild some other files in the profile folder. Note: Although the above files can be deleted, renaming them (e.g., "extensionsOLD.ini", "extensionsOLD.cache", etc.) is generally considered a safer option. This achieves the same result, but allows the user to retrieve any possibly required information from them later on.] I attempted opening the Browser Console and looking for errors but quickly discovered I was in OVER MY HEAD! Can someone PLEASE HELP...I sincerely appreciate it. Sharon C Wallace

Saafara biñ tànn

Not all add-ons have icons. What add-ons are you talking about?

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (3)

more options

Saafara yiñ Tànn

Not all add-ons have icons. What add-ons are you talking about?

more options

I'm sorry for taking so long to get back to you. Unfortunately, I removed those that were not working/had no icons. This question turns out to be a bust and I'm sorry I took your time. I've decided not to use Firefox after all. I've more problems than I care to mention but thanks all the same.

more options

As you wish.