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Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Firefox crashes

  • 4 tontu
  • 1 am na jafe-jafe bii
  • 12 views
  • i mujjee tontu mooy FredMcD

mborst1
mborst1
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Firefox won't launch anymore. Immediately crashes, I never see the main window come up, just the crash window. Tried booting to safe mode version of FF with shift key depressed, no change.

Details from the crash below.

AdapterDeviceID: 0x17c2 AdapterDriverVersion: 22.21.13.8541 AdapterSubsysID: 29903842 AdapterVendorID: 0x10de AddonsShouldHaveBlockedE10s: 1 AvailablePageFile: 31825575936 AvailablePhysicalMemory: 27858251776 AvailableVirtualMemory: 3756072960 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 52428800 BreakpadReserveSize: 67108864 BuildID: 20170824053622 CPUMicrocodeVersion: 0x1b CTPCohort: excluded CrashTime: 1504427013 E10SCohort: disqualified-test EMCheckCompatibility: true FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1503936126 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x17c2, AdapterSubsysID: 29903842, AdapterDriverVersion: 22.21.13.8541 FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 31 StackTraces: {"crash_info":{"address":"0x6b8a0110","crashing_thread":43,"type":"EXCEPTION_ACCESS_VIOLATION_READ"},"main_module":0,"modules":[{"base_addr":"0x12c0000","code_id":"599ED78A86000","debug_file":"firefox.pdb","debug_id":"EB8C13B88E3847AD9823695A932B286F2","end_addr":"0x1346000","filename":"firefox.exe","version":"55.0.3.6445"},{"base_addr":"0xf0b0000","code_id":"731BA092500000","debug_file":"d2d1.pdb","debug_id":"355035F37CB773AE08357D808112CA271","end_addr":"0xf5b0000","filename":"d2d1.dll","version":"10.0.15063.502"},{"base_addr":"0xf5b0000","code_id":"599ED78A131000","debug_file":"nss3.pdb","debug_id":"88F75621196D45898BC1BF48FEBFB9A62","end_addr":"0xf6e1000","filename":"nss3.dll","version":"55.0.3.6445"},{"base_addr":"0xf700000","code_id":"599ED785b0000","debug_file":"lgpllibs.pdb","debug_id":"48CE10481DB440C696459632305BF2CA2","end_addr":"0xf7b0000","filename":"lgpllibs.dll","version":"55.0.3.6445"},{"base_addr":"0xfaa0000","code_id":"599EDBDD3369000","debug_file":"xul.pdb","debug_id":"33F93BA5D80540E2B4B0B575932061F22","end_addr":"0x12e09000","filename":"xul.dll","version":"55.0.3.6445"},{"base_addr":"0x52750000","code_id":"6D139F6F84000","debug_file":"mscms.pdb","debug_id":"EE47FD2A76F649FA2AAF4669887C7C701","end_addr":"0x527d4000","filename":"mscms.dll","version":"10.0.15063.0"},{"base_addr":"0x531e0000","code_id":"B1AE24D3eb000","debug_file":"dcomp.pdb","debug_id":"C65FBE0A870F82DF7891C9659A36B3B01","end_addr":"0x532cb000","filename":"dcomp.dll","version":"10.0.15063.483"},{"base_addr":"0x5d6a0000","code_id":"5AFFFF4D247000","debug_file":"DWrite.pdb","debug_id":"1EF826382841162E05C60BDABF708E441","end_addr":"0x5d8e7000","filename":"DWrite.dll","version":"10.0.15063.413"},{"base_addr":"0x5e830000","code_id":"2DDE816843000","debug_file":"pdh.pdb","debug_id":"B367A833A71F88516A84C9A411E64FF41","end_addr":"0x5e873000","filename":"pdh.dll","version":"10.0.15063.0"},{"base_addr":"0x60670000","code_id":"57999B063000","debug_file":"api-ms-win-crt-locale-l1-1-0.pdb","debug_id":"F39F756FE28A4E03BFC9660327900A1F1","end_addr":"0x60673000","filename":"api-ms-win-crt-locale-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x62d40000","code_id":"57999AF55000","debug_file":"api-ms-win-crt-multibyte-l1-1-0.pdb","debug_id":"17313201382F443189CC768799F252411","end_addr":"0x62d45000","filename":"api-ms-win-crt-multibyte-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x62d80000","code_id":"57999B113000","debug_file":"api-ms-win-crt-utility-l1-1-0.pdb","debug_id":"22B37FB2FAC640F5B539D1B29E0BC2871","end_addr":"0x62d83000","filename":"api-ms-win-crt-utility-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x62d90000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-time-l1-1-0.pdb","debug_id":"1B3A0397DB6E4F7E9D851D2B967463341","end_addr":"0x62d93000","filename":"api-ms-win-crt-time-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x62da0000","code_id":"57999B0A3000","debug_file":"api-ms-win-crt-environment-l1-1-0.pdb","debug_id":"B3937AEAEC8947CDBD29AA2B3D9A37A11","end_addr":"0x62da3000","filename":"api-ms-win-crt-environment-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x62db0000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-filesystem-l1-1-0.pdb","debug_id":"07F2A54978C94EBAB6CB51D32BA091331","end_addr":"0x62db3000","filename":"api-ms-win-crt-filesystem-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x62dc0000","code_id":"579994CE5000","debug_file":"api-ms-win-crt-math-l1-1-0.pdb","debug_id":"84093D8426424C34854A4350B952EA0F1","end_addr":"0x62dc5000","filename":"api-ms-win-crt-math-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x62dd0000","code_id":"579994CE4000","debug_file":"api-ms-win-crt-convert-l1-1-0.pdb","debug_id":"F5AC01CDCD874A8780A5C388AC509E2E1","end_addr":"0x62dd4000","filename":"api-ms-win-crt-convert-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x62de0000","code_id":"57999AEA4000","debug_file":"api-ms-win-crt-stdio-l1-1-0.pdb","debug_id":"BB9697E1D33B4813ABD08BC1933D65D61","end_addr":"0x62de4000","filename":"api-ms-win-crt-stdio-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x62df0000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-heap-l1-1-0.pdb","debug_id":"BCCE61C40534445892124438423526AF1","end_addr":"0x62df3000","filename":"api-ms-win-crt-heap-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x62e00000","code_id":"57999ADA4000","debug_file":"api-ms-win-crt-string-l1-1-0.pdb","debug_id":"9A3EA3B394A3411A86AC53B4C8623CB21","end_addr":"0x62e04000","filename":"api-ms-win-crt-string-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x62e10000","code_id":"599ED77D24000","debug_file":"mozglue.pdb","debug_id":"358B12F8F9834C70BD1264B9B1B6DA252","end_addr":"0x62e34000","filename":"mozglue.dll","version":"55.0.3.6445"},{"base_addr":"0x634b0000","code_id":"575A4B856d000","debug_file":"msvcp140.i386.pdb","debug_id":"DF945F8E508C40999A41FE041C8F1ADF1","end_addr":"0x6351d000","filename":"msvcp140.dll","version":"14.0.24210.0"},{"base_addr":"0x63520000","code_id":"575A4B7215000","debug_file":"vcruntime140.i386.pdb","debug_id":"F1AB29BEC8CE4747A83AE87A4BEACA691","end_addr":"0x63535000","filename":"VCRUNTIME140.dll","version":"14.0.24210.0"},{"base_addr":"0x64560000","code_id":"596CF9D332000","debug_file":"wrusr.pdb","debug_id":"303CA7DF175C45889E8ED7E5420C5ABA1","end_addr":"0x64592000","filename":"WRusr.dll","version":"9.0.17.28"},{"base_addr":"0x645e0000","code_id":"5E2A33CE18000","debug_file":"msacm32.pdb","debug_id":"A936947A40229D971336CB4C7B34E7EC1","end_addr":"0x645f8000","filename":"msacm32.dll","version":"10.0.15063.502"},{"base_addr":"0x64610000","code_id":"DE191A9C9000","debug_file":"avrt.pdb","debug_id":"C45BF75B1E79010F263C970CE71DAA781","end_addr":"0x64619000","filename":"avrt.dll","version":"10.0.15063.0"},{"base_addr":"0x647d0000","code_id":"6378694193000","debug_file":"apphelp.pdb","debug_id":"FFEFF7ED83BC0735B5C7467F796CA06B1","end_addr":"0x64863000","filename":"apphelp.dll","version":"10.0.15063.447"},{"base_addr":"0x65870000","code_id":"83DD98FE2f000","debug_file":"XmlLite.pdb","debug_id":"2AB509691D1F7BE051DD39B365872D341","end_addr":"0x6589f000","filename":"xmllite.dll","version":"10.0.15063.0"},{"base_addr":"0x6c030000","code_id":"F9D089EB17000","debug_file":"usp10.pdb","debug_id":"EB62DC91546F76222DE22D04616668631","end_addr":"0x6c047000","filename":"usp10.dll","version":"10.0.15063.0"},{"base_addr":"0x6dc30000","code_id":"579994CF4000","debug_file":"api-ms-win-crt-runtime-l1-1-0.pdb","debug_id":"DB62AA7499B343A3AA65D9EAF0F4FAB51","end_addr":"0x6dc34000","filename":"api-ms-win-crt-runtime-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x6ed50000","code_id":"141A930728000","debug_file":"ntmarta.pdb","debug_id":"5B69972842DE2F49DB841B04F940603A1","end_addr":"0x6ed78000","filename":"ntmarta.dll","version":"10.0.15063.0"},{"base_addr":"0x6edb0000","code_id":"5C0EB26723000","debug_file":"dwmapi.pdb","debug_id":"C89CC2C7DEEFA46CF5169C5DAD09C4B21","end_addr":"0x6edd3000","filename":"dwmapi.dll","version":"10.0.15063.483"},{"base_addr":"0x70130000","code_id":"13CE0DA556000","debug_file":"oleacc.pdb","debug_id":"36EB46AB66BD4E65DB1CFC47D6D595121","end_addr":"0x70186000","filename":"oleacc.dll","version":"7.2.15063.447"},{"base_addr":"0x70190000","code_id":"42A740B023000","debug_file":"WINMMBASE.pdb","debug_id":"20D2421657E0F7A43AC2F90F3B0C25FE1","end_addr":"0x701b3000","filename":"WINMMBASE.dll","version":"10.0.15063.0"},{"base_addr":"0x701c0000","code_id":"1B0A3B4216000","debug_file":"mpr.pdb","debug_id":"D99D96599373E4FBF22E0ACD07F368271","end_addr":"0x701d6000","filename":"mpr.dll","version":"10.0.15063.0"},{"base_addr":"0x701e0000","code_id":"C5B8FA1E78000","debug_file":"wUxTheme.pdb","debug_id":"46FC36B4A19E8842ACE815A1718FA97F1","end_addr":"0x70258000","filename":"uxtheme.dll","version":"10.0.15063.0"},{"base_addr":"0x709d0000","code_id":"DBA5A21B24000","debug_file":"winmm.pdb","debug_id":"471300AD83FF1E2B241704D2ECA427B51","end_addr":"0x709f4000","filename":"winmm.dll","version":"10.0.15063.0"},{"base_addr":"0x715c0000","code_id":"EC33506522000","debug_file":"userenv.pdb","debug_id":"AD91B19B56E45CBBB784C16F76D4906E1","end_addr":"0x715e2000","filename":"userenv.dll","version":"10.0.15063.0"},{"base_addr":"0x71b80000","code_id":"7F19810722000","debug_file":"devobj.pdb","debug_id":"74200359EE3A7E501F6D0181446C472A1","end_addr":"0x71ba2000","filename":"devobj.dll","version":"10.0.15063.0"},{"base_addr":"0x71c60000","code_id":"8F1B0BF28000","debug_file":"wsock32.pdb","debug_id":"9730DC491C7E5AAAEE776A0D1A5D56781","end_addr":"0x71c68000","filename":"wsock32.dll","version":"10.0.15063.0"},{"base_addr":"0x71d80000","code_id":"0804D731212000","debug_file":"iertutil.pdb","debug_id":"90632629187699BF27F80C91F1E349551","end_addr":"0x71f92000","filename":"iertutil

Firefox won't launch anymore. Immediately crashes, I never see the main window come up, just the crash window. Tried booting to safe mode version of FF with shift key depressed, no change. Details from the crash below. AdapterDeviceID: 0x17c2 AdapterDriverVersion: 22.21.13.8541 AdapterSubsysID: 29903842 AdapterVendorID: 0x10de AddonsShouldHaveBlockedE10s: 1 AvailablePageFile: 31825575936 AvailablePhysicalMemory: 27858251776 AvailableVirtualMemory: 3756072960 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 52428800 BreakpadReserveSize: 67108864 BuildID: 20170824053622 CPUMicrocodeVersion: 0x1b CTPCohort: excluded CrashTime: 1504427013 E10SCohort: disqualified-test EMCheckCompatibility: true FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1503936126 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x17c2, AdapterSubsysID: 29903842, AdapterDriverVersion: 22.21.13.8541 FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 31 StackTraces: {"crash_info":{"address":"0x6b8a0110","crashing_thread":43,"type":"EXCEPTION_ACCESS_VIOLATION_READ"},"main_module":0,"modules":[{"base_addr":"0x12c0000","code_id":"599ED78A86000","debug_file":"firefox.pdb","debug_id":"EB8C13B88E3847AD9823695A932B286F2","end_addr":"0x1346000","filename":"firefox.exe","version":"55.0.3.6445"},{"base_addr":"0xf0b0000","code_id":"731BA092500000","debug_file":"d2d1.pdb","debug_id":"355035F37CB773AE08357D808112CA271","end_addr":"0xf5b0000","filename":"d2d1.dll","version":"10.0.15063.502"},{"base_addr":"0xf5b0000","code_id":"599ED78A131000","debug_file":"nss3.pdb","debug_id":"88F75621196D45898BC1BF48FEBFB9A62","end_addr":"0xf6e1000","filename":"nss3.dll","version":"55.0.3.6445"},{"base_addr":"0xf700000","code_id":"599ED785b0000","debug_file":"lgpllibs.pdb","debug_id":"48CE10481DB440C696459632305BF2CA2","end_addr":"0xf7b0000","filename":"lgpllibs.dll","version":"55.0.3.6445"},{"base_addr":"0xfaa0000","code_id":"599EDBDD3369000","debug_file":"xul.pdb","debug_id":"33F93BA5D80540E2B4B0B575932061F22","end_addr":"0x12e09000","filename":"xul.dll","version":"55.0.3.6445"},{"base_addr":"0x52750000","code_id":"6D139F6F84000","debug_file":"mscms.pdb","debug_id":"EE47FD2A76F649FA2AAF4669887C7C701","end_addr":"0x527d4000","filename":"mscms.dll","version":"10.0.15063.0"},{"base_addr":"0x531e0000","code_id":"B1AE24D3eb000","debug_file":"dcomp.pdb","debug_id":"C65FBE0A870F82DF7891C9659A36B3B01","end_addr":"0x532cb000","filename":"dcomp.dll","version":"10.0.15063.483"},{"base_addr":"0x5d6a0000","code_id":"5AFFFF4D247000","debug_file":"DWrite.pdb","debug_id":"1EF826382841162E05C60BDABF708E441","end_addr":"0x5d8e7000","filename":"DWrite.dll","version":"10.0.15063.413"},{"base_addr":"0x5e830000","code_id":"2DDE816843000","debug_file":"pdh.pdb","debug_id":"B367A833A71F88516A84C9A411E64FF41","end_addr":"0x5e873000","filename":"pdh.dll","version":"10.0.15063.0"},{"base_addr":"0x60670000","code_id":"57999B063000","debug_file":"api-ms-win-crt-locale-l1-1-0.pdb","debug_id":"F39F756FE28A4E03BFC9660327900A1F1","end_addr":"0x60673000","filename":"api-ms-win-crt-locale-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x62d40000","code_id":"57999AF55000","debug_file":"api-ms-win-crt-multibyte-l1-1-0.pdb","debug_id":"17313201382F443189CC768799F252411","end_addr":"0x62d45000","filename":"api-ms-win-crt-multibyte-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x62d80000","code_id":"57999B113000","debug_file":"api-ms-win-crt-utility-l1-1-0.pdb","debug_id":"22B37FB2FAC640F5B539D1B29E0BC2871","end_addr":"0x62d83000","filename":"api-ms-win-crt-utility-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x62d90000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-time-l1-1-0.pdb","debug_id":"1B3A0397DB6E4F7E9D851D2B967463341","end_addr":"0x62d93000","filename":"api-ms-win-crt-time-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x62da0000","code_id":"57999B0A3000","debug_file":"api-ms-win-crt-environment-l1-1-0.pdb","debug_id":"B3937AEAEC8947CDBD29AA2B3D9A37A11","end_addr":"0x62da3000","filename":"api-ms-win-crt-environment-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x62db0000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-filesystem-l1-1-0.pdb","debug_id":"07F2A54978C94EBAB6CB51D32BA091331","end_addr":"0x62db3000","filename":"api-ms-win-crt-filesystem-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x62dc0000","code_id":"579994CE5000","debug_file":"api-ms-win-crt-math-l1-1-0.pdb","debug_id":"84093D8426424C34854A4350B952EA0F1","end_addr":"0x62dc5000","filename":"api-ms-win-crt-math-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x62dd0000","code_id":"579994CE4000","debug_file":"api-ms-win-crt-convert-l1-1-0.pdb","debug_id":"F5AC01CDCD874A8780A5C388AC509E2E1","end_addr":"0x62dd4000","filename":"api-ms-win-crt-convert-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x62de0000","code_id":"57999AEA4000","debug_file":"api-ms-win-crt-stdio-l1-1-0.pdb","debug_id":"BB9697E1D33B4813ABD08BC1933D65D61","end_addr":"0x62de4000","filename":"api-ms-win-crt-stdio-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x62df0000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-heap-l1-1-0.pdb","debug_id":"BCCE61C40534445892124438423526AF1","end_addr":"0x62df3000","filename":"api-ms-win-crt-heap-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x62e00000","code_id":"57999ADA4000","debug_file":"api-ms-win-crt-string-l1-1-0.pdb","debug_id":"9A3EA3B394A3411A86AC53B4C8623CB21","end_addr":"0x62e04000","filename":"api-ms-win-crt-string-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x62e10000","code_id":"599ED77D24000","debug_file":"mozglue.pdb","debug_id":"358B12F8F9834C70BD1264B9B1B6DA252","end_addr":"0x62e34000","filename":"mozglue.dll","version":"55.0.3.6445"},{"base_addr":"0x634b0000","code_id":"575A4B856d000","debug_file":"msvcp140.i386.pdb","debug_id":"DF945F8E508C40999A41FE041C8F1ADF1","end_addr":"0x6351d000","filename":"msvcp140.dll","version":"14.0.24210.0"},{"base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All Replies (4)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

mborst1
mborst1 Ki laajte
more options

Hi, thanks for the quick reply. Sadly, I tried the shift key, and don't get the dialog. It goes immediately to the crash report. I can't get FF to load at all. Since I can't do that I can't get to the list of crash reports either.

Any other ideas?

mborst1
mborst1 Ki laajte
more options

bp-0ea9fa77-6ca0-4a23-8680-c40b52151103.txt bp-1d1d88b6-8a25-44f5-9cde-678cb2160107.txt bp-1d25be53-c3cc-4c33-946c-88b9c2151221.txt bp-2df81ad5-fbd1-4037-bf59-392d62160108.txt bp-5d4dc390-fdee-44f4-b863-cc5572161123.txt bp-6df1254c-cdc1-47d1-bd8b-f414d2160624.txt bp-7e3d5b79-13da-4431-810b-d3c4e2161121.txt

FredMcD
FredMcD
more options

Well done.

No report found for; bp-0ea9fa77-6ca0-4a23-8680-c40b52151103.txt bp-1d1d88b6-8a25-44f5-9cde-678cb2160107.txt bp-1d25be53-c3cc-4c33-946c-88b9c2151221.txt bp-2df81ad5-fbd1-4037-bf59-392d62160108.txt +++++++++++++++++++++++++++++++++++++++++ bp-5d4dc390-fdee-44f4-b863-cc5572161123 Date Processed 2016-11-23

This is too old to be useful.

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia