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After Quantum, all moving formats (youtube, gifs) show up with R G and B layers deformed making videos unwatchable, what to do about it?

  • 1 tontu
  • 3 am na jafe-jafe bii
  • 4 views
  • i mujjee tontu mooy philipp

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After the new installation, everything moving becomes as depicted in the video. Chrome works fine but I don't want to change my browser and it seems that backpedaling by downgrading isn't an option either. What could cause this problem? Video rivers are working fine with everything else.

After the new installation, everything moving becomes as depicted in the video. Chrome works fine but I don't want to change my browser and it seems that backpedaling by downgrading isn't an option either. What could cause this problem? Video rivers are working fine with everything else.
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Saafara biñ tànn

hi, we are currently aware about this on some windows 8 configurations with amd graphics cards and older drivers. please see if there's a more recent graphics driver available for your system at https://support.amd.com/en-us/download and if installing that already solves the playback issue.

otherwise you can do the following to work around the problem: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.windows-media-foundation.use-nv12-format. double-click it and change its value to false.

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Saafara yiñ Tànn

hi, we are currently aware about this on some windows 8 configurations with amd graphics cards and older drivers. please see if there's a more recent graphics driver available for your system at https://support.amd.com/en-us/download and if installing that already solves the playback issue.

otherwise you can do the following to work around the problem: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.windows-media-foundation.use-nv12-format. double-click it and change its value to false.