Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Password Saving Prompt Repeatedly Appearing

  • 5 tontu
  • 16 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy Chris

Chris
Chris
more options

My college uses Blackboard for submitting and viewing course work. When I was viewing a pdf hosted on Blackboard in Firefox Quantum (in-browser pdf viewer) the password save prompt was repeatedly appearing without me refreshing the page. I would click save, and then it would come up again a few seconds later. When I Iooked at what it had for the username and password, the password was correct for my school-associated Blackboard account (I don't login at blackboard.com, Blackboard takes me to the school's central login page); however, the username was showing the pdf page number I was on. For example: username: 41 password: ******. I have never had this problem with the 'old' Firefox browser or Chrome.

My college uses Blackboard for submitting and viewing course work. When I was viewing a pdf hosted on Blackboard in Firefox Quantum (in-browser pdf viewer) the password save prompt was repeatedly appearing without me refreshing the page. I would click save, and then it would come up again a few seconds later. When I Iooked at what it had for the username and password, the password was correct for my school-associated Blackboard account (I don't login at blackboard.com, Blackboard takes me to the school's central login page); however, the username was showing the pdf page number I was on. For example: username: 41 password: ******. I have never had this problem with the 'old' Firefox browser or Chrome.

Saafara biñ tànn

Try this please and see if have issue in Safe Mode : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode



Please let us know if this solved your issue or if need further assistance.

Jàng tontu lii ci fi mu bokk 👍 2

All Replies (5)

Shadow110
Shadow110
more options

Try clearing your cache and empty cookies for that site. Then go to the page you want to enter to see the pdf's and Save again. See if it works properly now.

Please let us know if this solved your issue or if need further assistance.

Chris
Chris Ki laajte
more options

Tried clearing cache + removing cookies for blackboard.com, the problem persists. Relevant info: I noticed the prompt only comes up when I scroll, if I don't scroll the prompt does not reappear.

Chris moo ko soppali ci

Shadow110
Shadow110
more options

Saafara yiñ Tànn

Try this please and see if have issue in Safe Mode : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode



Please let us know if this solved your issue or if need further assistance.

Chris
Chris Ki laajte
more options

Safe mode did solve the problem. I restarted Firefox with addons re-enabled to attempt to narrow down what was causing the problem; however, the pdfs no longer open in browser, they go straight to download now. I'm not sure what I did to cause that.

EDIT: okay, I looked up how to change how pdfs are opened. They open in browser like before, I'm going to selectively re-enable addons to see if one of them are the cause.

Chris moo ko soppali ci

Chris
Chris Ki laajte
more options

CORRECTION: It was actually the LastPass addon.

Old Response (INCORRECT): It was the uBlock addon. Disabling it fixed the problem. Thank you for your quick, helpful replies.

Chris moo ko soppali ci