Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Thunderbird stop collecting new emails

  • 2 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy cocopooh

cocopooh
cocopooh
more options

3 days ago Thunderbird stopped collecting new emails from Exede. It says "no new emails", but I know for sure there are at least 10 new emails. I also collect emails from my gmail email account using Thunderbird which works just fine. I have not made any changes and it just stopped working. After 3 days, I started researching for a solution. I tried starting Windows in safe more with network only which did not work. Also tried with all add-ons disabled in Thunderbird which also did not solve the issue. After all that, I uninstalled and reinstalled Thunderbird, now I have V. 60 and still did not fix the issue. Need help, please. Oh, I have Windows 7.

3 days ago Thunderbird stopped collecting new emails from Exede. It says "no new emails", but I know for sure there are at least 10 new emails. I also collect emails from my gmail email account using Thunderbird which works just fine. I have not made any changes and it just stopped working. After 3 days, I started researching for a solution. I tried starting Windows in safe more with network only which did not work. Also tried with all add-ons disabled in Thunderbird which also did not solve the issue. After all that, I uninstalled and reinstalled Thunderbird, now I have V. 60 and still did not fix the issue. Need help, please. Oh, I have Windows 7.

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

There's probably a corrupted message in the Exede Inbox or Spam folder that is blocking new messages from being downloaded to TB, so I suggest you access the account through webmail and move or delete recent messages until normal downloading resumes.

https://support.mozilla.org/en-US/questions/1195919

cocopooh
cocopooh Ki laajte
more options

Sorry, forgot to mention that I already emptied all folders for Exede web mail folders including inbox folder. I just checked again and they are still all empty. There are 12 new emails in inbox came in between yesterday and today.