Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to delete empty folders in Trash

  • 4 tontu
  • 1 am na jafe-jafe bii
  • 2 views
  • i mujjee tontu mooy JennyFree

more options

Thunderbird 52.9.1 iMac macOS Sierra, Version 10.12.6

I can empty the Trash of emails, but not the empty folders within the Trash.

Thunderbird 52.9.1 iMac macOS Sierra, Version 10.12.6 I can empty the Trash of emails, but not the empty folders within the Trash.
Nataali seetu yiñ ci takkaale

Saafara biñ tànn

Today I looked and the folders were gone. I did nothing. I have no explanation. Maybe it is a server thing as stated by Matt. THANKS to those on Mozilla Support!

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (4)

more options
I can empty the Trash of emails

What exactly are you doing?

more options

The emails themselves will empty. If you look at my attached photos, the empty folders that I am done using and are empty, won’t delete, and won’t go away. There’s no content inside the folders.

more options

Just my guess, but those look like server side folders that the server might not be prepared to function without. (deleted message and send messages)

more options

Saafara yiñ Tànn

Today I looked and the folders were gone. I did nothing. I have no explanation. Maybe it is a server thing as stated by Matt. THANKS to those on Mozilla Support!