Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Tëj nañu waxtaan wii ba denc ko. Yónneel yeneen laaj soo soxlaa ndimbal.

My computer slows to a point where it fails to respond to inputs. A yellow band appears, saying, "A web page is slowing down your computer. What would you like to do?" I click STOP, but that does nothing.

more options

Well, I guess when I wrote the above I was expecting whatever help you might be able to give. Obviously, I'd like the problem fixed; how its done is up to someone who understands the problem and knows a whole lot more about these things than I do, and can communicate the procedure to me. (For some reason the Subject box above says that I've entered 574 characters EVEN AFTER I'VE DELETED MORE THAN HALF OF IT)

Well, I guess when I wrote the above I was expecting whatever help you might be able to give. Obviously, I'd like the problem fixed; how its done is up to someone who understands the problem and knows a whole lot more about these things than I do, and can communicate the procedure to me. (For some reason the Subject box above says that I've entered 574 characters EVEN AFTER I'VE DELETED MORE THAN HALF OF IT)

All Replies (2)

more options

By menu icon is it safe to assume you mean the three horizontal lines? If so, the drop down menu shows several options--but nothing called "options". Please be advised that I'm not anywhere near as conversant with computers as , say a five-year old. OK?

more options

Whoops, your question duplicated. I suggest continuing in the earlier one:

https://support.mozilla.org/questions/1287487