Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

factory reset

  • 3 tontu
  • 1 am na jafe-jafe bii
  • 9 views
  • i mujjee tontu mooy cor-el

mamiafaka
mamiafaka
more options

Hi, I have reset my laptop and reinstalled firefox, but all my data is gone, can you help me recover my bookmarks and passwords saved on my firefox account

Hi, I have reset my laptop and reinstalled firefox, but all my data is gone, can you help me recover my bookmarks and passwords saved on my firefox account

mamiafaka moo ko soppali ci

All Replies (3)

Xeys
Xeys
more options

That doesn't sound good. Can you provide more details? Was it a windows reinstall? Is there a 'windows.old' folder on the drive?

mamiafaka
mamiafaka Ki laajte
more options

the is a windows.old but it is empty, my disk C is 49 Gb but still I don't where else it stored my files. I reinstalled firefox hoping that my bookmarks, and logins will be kept in the account but nothing happen when I log in the browser. Is there any step I dhould have take?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that sync isn't designed to be used as a backup and you can always be unlucky if you rely on restoring data via Sync. Best is always to backup your personal data locally.

Also if you did have the reset the password of the Sync account, you also lose your personal data.