We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Inbox - odd behaviour

  • 2 tontu
  • 0 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy RGR

RGR
RGR
more options

I have switched to gmail because Sky e-mail does not work well with Windows - even using the web page. So far, Thunderbird has worked fine with it. But I have an intermittent problem. The toolbar icon and the account tabs will show that there is a new message in the Inbox. But it is not displayed in the main window (I sort messages by date received, and I don't use threads). If I switch to the "Important" or "All Mail" windows, it can be seen there (and accessed readily). So, why doesn't it appear in the Inbox window?

I have switched to gmail because Sky e-mail does not work well with Windows - even using the web page. So far, Thunderbird has worked fine with it. But I have an intermittent problem. The toolbar icon and the account tabs will show that there is a new message in the Inbox. But it is not displayed in the main window (I sort messages by date received, and I don't use threads). If I switch to the "Important" or "All Mail" windows, it can be seen there (and accessed readily). So, why doesn't it appear in the Inbox window?

All Replies (2)

Stans
Stans
more options

Gmail works funnily. The All Mail "folder" is where all messages are stored, and then they are labelled using Inbox, Important, Starred, etc. The Inbox is not really a folder, but rather is a label applied to messages that show up in the Inbox view. You're not seeing the message in the Inbox because its Inbox label was removed, making it inaccessible in the Inbox view. This happens when you archive a message. There is no shortage for articles explaining all you need to know about Gmail's labels. See https://www.google.com/search?q=gmail+labels+vs+folders

Stans moo ko soppali ci

RGR
RGR Ki laajte
more options

Thanks for that information. I need to look at which emails are causing the issue - if there is a particular sender or senders that cause the issue. It's a nuisance rather than a problem, and I'd be reluctant to give up Thunderbird - so I'll live with it for now. Thanks again for your help.