New install, no messages or folders displaying - Thunderbird
After a recent catastrophic failure of my hard drive, I'm starting anew with a fresh install on Windows (102.5.1 64 bit). The install seemed to go fine, and adding accounts went fine, but Thunderbird is not displaying any folders or messages. This thread seemed to be closest to my problem, but the solutions that applied did not work, and the extended discussion seemed to diverge from my problem.
Problem: No folders or messages being displayed Details: - Accounts seem to be connected - I am getting pop up alerts when new messages come in - I CAN send emails using "Write" - This is a default install with no add-ons added yet, just trying to get startup functionality - using IMAP
Screenshot: - See attached
System info: Processor Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz 3.60 GHz Installed RAM 16.0 GB System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display
Windows info: Edition Windows 10 Home Version 22H2 Installed on 12/2/2022 OS build 19045.2311 Experience Windows Feature Experience Pack 120.2212.4190.0
Error console messages: - The console had a bunch of errors. They're copied below 1670509056013 addons.xpi WARN Checking C:\Program Files\Mozilla Thunderbird\distribution\extensions for addons NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get] FileUtils.jsm:63
FileUtils_getDir resource://gre/modules/FileUtils.jsm:63 getUpdateBaseDirNoCreate resource://gre/modules/UpdateServiceStub.jsm:67 UpdateServiceStub resource://gre/modules/UpdateServiceStub.jsm:71
While creating services from category 'profile-after-change', could not create service for entry 'nsUpdateServiceStub', contract ID '@mozilla.org/updates/update-service-stub;1' readUpdateConfig: Unable to read app update configuration file. Exception: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource://gre/modules/UpdateUtils.jsm :: getConfigFilePath :: line 152" data: no] 2 UpdateUtils.jsm:863
readUpdateConfig resource://gre/modules/UpdateUtils.jsm:863
NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get] FileUtils.jsm:63
FileUtils_getDir resource://gre/modules/FileUtils.jsm:63 getUpdateDirCreate resource://gre/modules/UpdateService.jsm:1014 getUpdateFile resource://gre/modules/UpdateService.jsm:1053 UM__loadXMLFileIntoArray resource://gre/modules/UpdateService.jsm:4100 UpdateManager resource://gre/modules/UpdateService.jsm:3995 showWhatsNewPage chrome://messenger/content/specialTabs.js:1098 openSpecialTabsOnStartup chrome://messenger/content/specialTabs.js:838 onLoad chrome://messenger/content/msgMail3PaneWindow.js:569 onLoad self-hosted:1115
Uncaught Exception { name: "NS_ERROR_XPC_GS_RETURNED_FAILURE", message: "ServiceManager::GetService returned failure code:", result: 2153185302, filename: "chrome://messenger/content/specialTabs.js", lineNumber: 1098, columnNumber: 0, data: null, stack: "showWhatsNewPage@chrome://messenger/content/specialTabs.js:1098:64\nopenSpecialTabsOnStartup@chrome://messenger/content/specialTabs.js:838:10\nonLoad@chrome://messenger/content/msgMail3PaneWindow.js:569:17\n", location: XPCWrappedNative_NoHelper } columnNumber: 0 data: null filename: "chrome://messenger/content/specialTabs.js" lineNumber: 1098 location: XPCWrappedNative_NoHelper { QueryInterface: QueryInterface(), filename: Getter, name: Getter, … } message: "ServiceManager::GetService returned failure code:" name: "NS_ERROR_XPC_GS_RETURNED_FAILURE" result: 2153185302 stack: "showWhatsNewPage@chrome://messenger/content/specialTabs.js:1098:64\nopenSpecialTabsOnStartup@chrome://messenger/content/specialTabs.js:838:10\nonLoad@chrome://messenger/content/msgMail3PaneWindow.js:569:17\n" <prototype>: ExceptionPrototype { toString: toString(), name: Getter, message: Getter, … } specialTabs.js:1098
showWhatsNewPage chrome://messenger/content/specialTabs.js:1098 openSpecialTabsOnStartup chrome://messenger/content/specialTabs.js:838 onLoad chrome://messenger/content/msgMail3PaneWindow.js:569 onLoad self-hosted:1115
1670509116305 Toolkit.Telemetry WARN TelemetryController::_delayedInitTask - saveUninstallPing failed: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource://gre/modules/TelemetryStorage.jsm :: getUninstallPingPath :: line 132" data: no] Stack trace: getUninstallPingPath()@resource://gre/modules/TelemetryStorage.jsm:132 removeUninstallPings()@resource://gre/modules/TelemetryStorage.jsm:2050 saveUninstallPing()@resource://gre/modules/TelemetryStorage.jsm:2037 saveUninstallPing()@resource://gre/modules/TelemetryStorage.jsm:388 saveUninstallPing()@resource://gre/modules/TelemetryControllerParent.jsm:740 setupTelemetry/this._delayedInitTask<()@resource://gre/modules/TelemetryControllerParent.jsm:890 NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get] FileUtils.jsm:63
FileUtils_getDir resource://gre/modules/FileUtils.jsm:63 getUpdateDirCreate resource://gre/modules/UpdateService.jsm:1014 getUpdateFile resource://gre/modules/UpdateService.jsm:1053 UM__loadXMLFileIntoArray resource://gre/modules/UpdateService.jsm:4100 UpdateManager resource://gre/modules/UpdateService.jsm:3995 XPCU_serviceLambda resource://gre/modules/XPCOMUtils.jsm:161 get resource://gre/modules/XPCOMUtils.jsm:62 get isReadyForRestart chrome://messenger/content/aboutDialog-appUpdater.js:172 appUpdater chrome://messenger/content/aboutDialog-appUpdater.js:79 init chrome://messenger/content/aboutDialog.js:85 onload chrome://messenger/content/aboutDialog.xhtml:1
<Provider> does not support changing `store` on the fly. It is most likely that you see this error because you updated to Redux 2.x and React Redux 2.x which no longer hot reload reducers automatically. See https://github.com/reactjs/react-redux/releases/tag/v2.0.0 for the migration instructions. react-redux.js:881:13
Redux 3 React 13
All Replies (5)
Did you customize the toolbars? The Quick Filter Bar is not visible and some icons on the Mail Toolbar are missing. Did you make those changes?
Nope, this is the default install with no customization. All I've done is add credentials to connect with two email accounts.
Try Troubleshoot Mode Thunderbird and see if it loads normally. Also try Windows safe mode with networking.
Update: Troubleshoot Mode didn't work, so I tried restarting in Safe mode with Networking and everything went bonkers with the OS (never even got to try Thunderbird in Safe mode).
I suspect there was some corruption in my recent windows reinstall, and the Thunderbird install problems were a symptom of that larger issue. After much wrestling with Windows, I ended up doing a clean install from media, and after that, the new Thunderbird install went well and is working smoothly.
Exit Thunderbird
Right click on the Thunderbird shortcut icon and select 'Run as Administrator'
If this works, you should be able to start up Thunderbird as normal from now onwards.
Please report back on results.