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My mouse scroll button no longer works in Firefox

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My USB connected mouse no longer scrolls in Firefox. The mouse is working correctly in other programmes eg: Thunderbird and other web browsers. Can you sugest possible solutions please. I am using the latest Firefox update with the latest available windows 10 update . Many thanks Keith Carpenter

My USB connected mouse no longer scrolls in Firefox. The mouse is working correctly in other programmes eg: Thunderbird and other web browsers. Can you sugest possible solutions please. I am using the latest Firefox update with the latest available windows 10 update . Many thanks Keith Carpenter

Saafara biñ tànn

Hi Keith

I recommend that you update the X-Mouse Button Control software on your computer. This support article has more information and a useful link to get the software update you need:

https://support.mozilla.org/en-US/kb/x-mouse-button-control-firefox-110

Jàng tontu lii ci fi mu bokk 👍 1

All Replies (2)

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Saafara yiñ Tànn

Hi Keith

I recommend that you update the X-Mouse Button Control software on your computer. This support article has more information and a useful link to get the software update you need:

https://support.mozilla.org/en-US/kb/x-mouse-button-control-firefox-110

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Many thanks for your prompt and helpful suggestion. I followed your link, downloaded the software and all seems to be working fine.

Keith