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about:preferences#privacy

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link text Blocking is checked. Ad keeps popping up. I have tried contacting company to stop.

[http://about:preferences#privacy link text] Blocking is checked. Ad keeps popping up. I have tried contacting company to stop.
Nataali seetu yiñ ci takkaale

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Is this a question about Thunderbird or about an online email service with Firefox ?

If the question is about Thunderbird then we can move the question thread to Thunderbird Support.

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I am female, 83. I have no idea what Thunderbird is. I have Outlook live email and if you look at the attachment I sent, it shows on the top line and "Ad" "remotepc". I cannot block the Ad nor delete it.

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I suggest a Firefox extension. It blocked a similar ad I was getting with another email provider.

https://addons.mozilla.org/firefox/addon/ublock-origin/