Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Thunderbird will not send emails

  • 2 tontu
  • 0 am na jafe-jafe bii
  • 142 views
  • i mujjee tontu mooy John Crellin

John Crellin
John Crellin
more options

Since changing my email password on my BT Mail server, Thunderbird will not send emails. I get a popup saying Sending and a blue line which never completes. When I cancel it I get the following:

Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) mail.btinternet.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'.

There is no password change option on the Outgoing Server (SMTP). Connection Security is set to SSL/TLS and Authentication method is "Normal Password".

I can receive emails with no problems.

Since changing my email password on my BT Mail server, Thunderbird will not send emails. I get a popup saying Sending and a blue line which never completes. When I cancel it I get the following: ''Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) mail.btinternet.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'.'' There is no password change option on the Outgoing Server (SMTP). Connection Security is set to SSL/TLS and Authentication method is "Normal Password". I can receive emails with no problems.

Saafara biñ tànn

https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-tb

Passwords are managed and stored encrypted. Account settings are essentially public knowledge and require no special storage. Hence none of the account settings dialogs have manage password options. They are reserved for the password manager.

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Saafara yiñ Tànn

https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-tb

Passwords are managed and stored encrypted. Account settings are essentially public knowledge and require no special storage. Hence none of the account settings dialogs have manage password options. They are reserved for the password manager.

John Crellin
John Crellin Ki laajte
more options

Thank you for thje link which enabled me to edit the TB password. However it did not work for Betterbird which I also have installed because of an issue with TB regarding Threading. There is no Settings option for BB, only Account Settings ,which does not provide access to Password Manager. Can you offer a solution to this?