Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't access Firefox. Saying there is a Secure Connection Failure. I can't browse. How do I fix it?

more options

Since the new patch update, my connection to my games was slow at first. Maybe not even load the game. Just gives me an error msg. Now, I get a message after I click to enter saying that I need to make sure something is read/write. Then I click ok, I get into Firefox and it says:

Secure Connection Failed

An error occurred during a connection to www.facebook.com.

Can't connect securely because the SSL protocol has been disabled.

(Error code: ssl_error_ssl_disabled)

   *   The page you are trying to view can not be shown because the authenticity of the received data could not be verified.
   *   Please contact the web site owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.
Since the new patch update, my connection to my games was slow at first. Maybe not even load the game. Just gives me an error msg. Now, I get a message after I click to enter saying that I need to make sure something is read/write. Then I click ok, I get into Firefox and it says: Secure Connection Failed An error occurred during a connection to www.facebook.com. Can't connect securely because the SSL protocol has been disabled. (Error code: ssl_error_ssl_disabled) * The page you are trying to view can not be shown because the authenticity of the received data could not be verified. * Please contact the web site owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.

All Replies (3)

more options

Please try to follow this guide Enable SSL to fix the Firefox cannot connect securely error message

If the problem persist you might want to take Firefox 4 out for a spin, you can get it now at http://glow.mozilla.org/

more options

I checked it all out. Everything is exactly as it should be. I have not made any changes. This started last night. Any other suggestions?

more options

Ok, I did the dowload of version 4. I get this message still when I first click on Firefox: 'Could not initialize the application's security component. The most likely cause is problems with files in your application's profile directory. Please check that this directory has no read/write restrictions and your hard disk is not full or close to full. It is recommended that you exit the application and fix the problem. If you continue to use this session, you might see incorrect application behaviour when accessing security features. 'Then is says Ok on the bottom and when I hit Ok, it goes into Firefox, and it takes me to my homepage. It won't let me log into Facebook. I can see my e-mail but I cannot respond to it. I have to use Internet Explorer.