Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

I am not able to install firefox as it says I need to restart my computer to update an older version

  • 3 tontu
  • 2 am na jafe-jafe bii
  • 3 views
  • i mujjee tontu mooy ylzweig

ylzweig
ylzweig
more options

I was cleaning up my laptop b/c it was running too slow and I uninstalled firefox with the plan of reinstalling it after I had gotten rid of everything I wanted to get rid of. Now when I try to reinstall it I am told I have an older version which needs to be updated and I should restart my computer to make that happen. Restarted computer 5 times and have gotten nowhere. I don't believe I have an older version on my computer as I pretty much deleted every single thing I ever downloaded or saved (on the plus side my computer is running much faster). Please help.

I was cleaning up my laptop b/c it was running too slow and I uninstalled firefox with the plan of reinstalling it after I had gotten rid of everything I wanted to get rid of. Now when I try to reinstall it I am told I have an older version which needs to be updated and I should restart my computer to make that happen. Restarted computer 5 times and have gotten nowhere. I don't believe I have an older version on my computer as I pretty much deleted every single thing I ever downloaded or saved (on the plus side my computer is running much faster). Please help.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have problems with updating then easiest is to download the full version and uninstall the currently installed version. You may need to remove the Firefox program folder to do a clean install of the new version.

  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Do not remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

ylzweig
ylzweig Ki laajte
more options

Thank you for your help. I did uninstall Firefox and then delete the Firefox program folder yesterday. I figure there must still be something left, but I've searched everywhere and I can't find anything that says Firefox or Mozilla. Don't know where else to check.

ylzweig
ylzweig Ki laajte
more options

I downloaded revo uninstaller and that found more things and deleted them and I'm back baby!

Thanks again