Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I click the FireFox icon, nothing happens. It looks like it is starting to load but then doesn't. It appears the internet cache is not getting cleared. How do I clear this to get FireFox to execute?

more options

When the above happens, I try to run CCleaner and it tells me I need to close FireFox before it will clean the files, but it is not running? It just shows internet cache file is there at 0kb.

When the above happens, I try to run CCleaner and it tells me I need to close FireFox before it will clean the files, but it is not running? It just shows internet cache file is there at 0kb.

All Replies (1)

more options

More likely an extension and "AVG Safe Search" is a distinct possibility, but only if you are using AVG antivirus application from Grisoft.com

If you were on Firefox 4 or 5 then you can get into safe mode with the least amount of difficulty. but you're not

and if you can run okay in Safe Mode then you pretty much know the problem is an extension. Clearing cache using Firefox Tools > Options > Advanced > Network > Clear Now