Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Firefox sometimes closes down unexpectitly and I also am getting a a pop-up saying Ask Updater has stopped working.

  • 1 tontu
  • 16 am na jafe-jafe bii
  • 2 views
  • i mujjee tontu mooy Cattle

silverpuma
silverpuma
more options

Along with this error came another pop-up saying Microsoft Visual C++ Runtime Library - Runtime Error Program: C:\Program Files(x86)\Ask.com\updater.exe this application has requested the runtime to terminate it in an unusual way. Is this a virus? I scanned my computer but nothing shows up?

Also though this is really strange....my cursor seems to stick as I move between monitors (I use three for work) and it then snaps across to the right place accompanied but a alarm sound......?

Along with this error came another pop-up saying Microsoft Visual C++ Runtime Library - Runtime Error Program: C:\Program Files(x86)\Ask.com\updater.exe this application has requested the runtime to terminate it in an unusual way. Is this a virus? I scanned my computer but nothing shows up? Also though this is really strange....my cursor seems to stick as I move between monitors (I use three for work) and it then snaps across to the right place accompanied but a alarm sound......?

All Replies (1)

Cattle
Cattle
more options

Background:

OS: Windows 7 Home Premium (64Bit) Edition

I had installed Foxit Reader 5.0.1.0523 with the PDF Creator Toolbar powered by Ask.com. The PDF Creator Toolbar was added as an addon in my Firefox 3.6.18 and I disabled this addon via the addon pane of Firefox.

The Foxit installer created the folders at C:\Program Files(x86)\Ask.com\ and one of the folder has updater.exe file. I had no error until a few days ago when the pop-up Microsoft Visual C++ Runtime Library - Runtime Error with C:\Program Files(x86)\Ask.com\updater.exe this application has requested the runtime to terminate it in an unusual way. During this time I was launching Firefox and it tried to launch but immediately closes.

I have tried launching updater.exe again by double-clicking the file directly and the same runtime error pop-up appeared.

I decided to uninstall Foxit Reader together with the PDF Creator Toolbar via Add/Remove Panel and then reinstall Foxit Reader WITHOUT the PDF Creator Toolbar as per http://www.computer-maint.com/apps/blog/show/7197026-don-t-install-toolbar-when-updating-to-foxit-reader-5 .

So far no problem with Firefox or anymore runtime error.