Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why can I not recover my Firefox Help support account?

  • 3 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy PatPeter

more options

Has this Firefox support website ever had to reset every user's password? I have an account by the name of 'PatPeter' that I can no longer access. I have tried every one of my common passwords as well as every possible e-mail address for recovery. I have received no e-mail and cannot log in.

Has this Firefox support website ever had to reset every user's password? I have an account by the name of 'PatPeter' that I can no longer access. I have tried every one of my common passwords as well as every possible e-mail address for recovery. I have received no e-mail and cannot log in.

Saafara biñ tànn

Accounts that haven't been used for a long time have been deactivated (removed) to cleanup the database.

You can try to post on the Contributors forum to get the attention of a forum Administrator.

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (3)

more options

Check your Email accounts to see if you previously received any email from this forum.

more options

Saafara yiñ Tànn

Accounts that haven't been used for a long time have been deactivated (removed) to cleanup the database.

You can try to post on the Contributors forum to get the attention of a forum Administrator.

more options

That was the first thing I did when I logged into my e-mail accounts mha007; the only e-mails I found were from Bugzilla.

Thanks cor-el, that answered my question. I only wish that after deleting it, they had freed up the username so I could just re-register with it. I'll have to be careful not to lose this account or I'll have run out of usernames!