Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

laptop shut down during firefox update and now will not start up - did a uninstall and reinstall and still will not start up

  • 2 tontu
  • 4 am na jafe-jafe bii
  • 6 views
  • i mujjee tontu mooy Paka

meekprm
meekprm
more options

firefox was installing an update and i accidently hit the power button and so it shut down in the middle of the update. after i started my computer again, firefox would not start up. i tried to download it hoping the update would complete but it still would not start up when i clicked on the icon. so i tried to delete it and it would not delete said it was open, so i shut down and restarted the computer. then it deleted using the control panel remove program option. after that i logged onto IE to mozilla.org and downloaded it, afterward it still would not open up or connect to the internet.

firefox was installing an update and i accidently hit the power button and so it shut down in the middle of the update. after i started my computer again, firefox would not start up. i tried to download it hoping the update would complete but it still would not start up when i clicked on the icon. so i tried to delete it and it would not delete said it was open, so i shut down and restarted the computer. then it deleted using the control panel remove program option. after that i logged onto IE to mozilla.org and downloaded it, afterward it still would not open up or connect to the internet.

All Replies (2)

rbillings
rbillings
more options

Hi meekprm-

It sounds like you've tried to do the right thing- by uninstalling and then reinstalling. I'm hoping that you can look over the steps I usually suggest and see if there is anything different that may help you get a fresh version of Firefox installed.

  • Get the latest version: http://www.mozilla.org/en-US/firefox/new/
  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.
  • Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
  • Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
  • Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

Hope that helps!

rbillings moo ko soppali ci

Paka
Paka
more options

Today my firefox wouldn't open for the very same reason! I didn't uninstall and remove the files of my older version because I was afraid I would delete my bookmarks.

I got the new updated firefox, but I was wondering... If I delete the older firefox entirely, would I lose the book mark? How can I recognize in my older Firefox folder what's my personal data/bookmark and what is not?

I was also thinking about getting the older version of firefox somehow because I'm not satisfied at all with the newer version.