Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Why won't Firefox work all of a sudden? Reports sent each time..

  • 3 tontu
  • 3 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy Rianza

Rianza
Rianza
more options

For about a week now I've not been able to start Firefox as it crashes each time immediately I try. Reports have been automatically sent each time. I've uninstalled then tried to install other versions without success....

Thanks

For about a week now I've not been able to start Firefox as it crashes each time immediately I try. Reports have been automatically sent each time. I've uninstalled then tried to install other versions without success.... Thanks

Saafara biñ tànn

Since a few days we have a lot of crashes with Trusteer Rapport. If you have this program, try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem

Since yesterday we have a lot of crashes with Roboform. Installing the latest version 7.6.2 of Roboform should solve this problem according to the Related Bug 691271.

If you do not have Rapport or Roboform, then we need to have a crash report ID. When you send Mozilla a crash report it just puts it in a giant database. We have no way of looking it up without the Report ID. I have no idea what is wrong without looking up the crash report. Please get the Report ID of your latest crash report.
See https://support.mozilla.com/en-US/kb/Firefox%20crashes

Jàng tontu lii ci fi mu bokk 👍 1

All Replies (3)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See:

knorretje
knorretje
more options

Saafara yiñ Tànn

Since a few days we have a lot of crashes with Trusteer Rapport. If you have this program, try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem

Since yesterday we have a lot of crashes with Roboform. Installing the latest version 7.6.2 of Roboform should solve this problem according to the Related Bug 691271.

If you do not have Rapport or Roboform, then we need to have a crash report ID. When you send Mozilla a crash report it just puts it in a giant database. We have no way of looking it up without the Report ID. I have no idea what is wrong without looking up the crash report. Please get the Report ID of your latest crash report.
See https://support.mozilla.com/en-US/kb/Firefox%20crashes

Rianza
Rianza Ki laajte
more options

Hi, thank you for your help - I was running Rapport for extra security, I've now disabled it and Firefox is working again.... woohoo!!

Well done you......  :)