Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox makes no attempt to remember passwords even though I click the "Remember" button and I have not asked it to clear passwords etc. remember passwords

  • 6 tontu
  • 2 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy Bob_Barton

more options

Security is set to "Remember passwords" and Privacy settings do NOT clear passwords. When I go to log in on a site the "Remember Password" bubble appears but does nothing when I click on "Remember password". It hangs around for a few seconds then disappears. When I return to the same site Firefox does not enter my username and password but asks again if I want it to remember the password.

Security is set to "Remember passwords" and Privacy settings do NOT clear passwords. When I go to log in on a site the "Remember Password" bubble appears but does nothing when I click on "Remember password". It hangs around for a few seconds then disappears. When I return to the same site Firefox does not enter my username and password but asks again if I want it to remember the password.

Saafara biñ tànn

If starting in Safe mode doesn't fix it then try this:

It is possible that there is a problem with the files key3.db and signons.sqlite that store the encrypted names and passwords in Firefox.
Rename the files key3.db and signons.sqlite in the Firefox profile folder.
You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action.
You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.
If that has worked then you can remove the renamed files that are no longer needed.

See:

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (6)

more options

Does this happen on all sites or just a few? Some sites disable password saving. More info here - Usernames and passwords are not saved

more options

This happens on all sites - including this one! lol

more options

This happens on all sites - including this one! lol

more options

It looks like you have some preference that have been changed from their default state that could be interfering here. I think you should try the steps in the Basic Troubleshooting guide starting with Step 4 - Restart in Safe Mode.

more options

Saafara yiñ Tànn

If starting in Safe mode doesn't fix it then try this:

It is possible that there is a problem with the files key3.db and signons.sqlite that store the encrypted names and passwords in Firefox.
Rename the files key3.db and signons.sqlite in the Firefox profile folder.
You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action.
You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.
If that has worked then you can remove the renamed files that are no longer needed.

See:

more options

I have renamed the files as directed and when I signed in on this site the "Remember Password" bubble disappeared when I clicked on "Remember" so things are looking good! Many thanks.