Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Old version of FF died, downloaded new, would not launch, created new profile (did NOT show any old profiles, did NOT delete an old profile). Looked for old profile, none seem to exist. Nothing in library folder. Help. Need those bookmarks back!

  • 4 tontu
  • 1 am na jafe-jafe bii
  • 11 views
  • i mujjee tontu mooy cor-el

more options

managed to open the terminal app, and create a new profile. Went looking for older profile and ...nothing. there is NO firefox/mozilla folder in library/application support. I searched for "firefox" on the hd and didnt recognize anything that could/would be the profile folder. i did search my trash as well. help please  :-(

managed to open the terminal app, and create a new profile. Went looking for older profile and ...nothing. there is NO firefox/mozilla folder in library/application support. I searched for "firefox" on the hd and didnt recognize anything that could/would be the profile folder. i did search my trash as well. help please :-(

Saafara biñ tànn

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder

In Mac OS X v10.7, the $HOME/Library folder is a hidden folder.

Open Finder and use one of these:

  • Go > Go To Folder (Shift-Command-G) and in the dialog type: ~/Library
  • Open the "Go" menu and hold down the Option key to make the Library appear

You can also use this command in a Terminal window to remove the hidden flag.

  • Mac HD > Applications > Utilities > Terminal
  • chflags nohidden ~/Library

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (4)

more options

Thanks My system is Windows 7 SP1 fully updated with Norton 360 a/v My problem is as follows: Installed Firefox with no difficulty It opened normally Used and setup Google News UK as default page with no difficuly and page opened normally. But then trried to open individual items in Google News and every time got message Internet Explorer cannot open this site Set up a bare Windows 7 SP1 drive and installed Firefox and continued with same message when opening items on the page I also use both MSN and Yahoo browsers and neither have any problems I have repeated the process in Windows 8 beta with the same result Daniel

more options

Saafara yiñ Tànn

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder

In Mac OS X v10.7, the $HOME/Library folder is a hidden folder.

Open Finder and use one of these:

  • Go > Go To Folder (Shift-Command-G) and in the dialog type: ~/Library
  • Open the "Go" menu and hold down the Option key to make the Library appear

You can also use this command in a Terminal window to remove the hidden flag.

  • Mac HD > Applications > Utilities > Terminal
  • chflags nohidden ~/Library

more options

oh thank you SOOOOOO Much  :-)

more options

You're welcome