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Gmail chat video does not work & regular video has a stuttering effect now. any fixes?

  • 2 tontu
  • 4 am na jafe-jafe bii
  • 6 views
  • i mujjee tontu mooy scoobydooxx

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When using gmail chat the video stays black.When right clicking on it all the options are set correctly for my camera. When trying to play regular videos via website the video plays but the sound stutters. I have tried two different browsers and the video & gmail chat work fine in them.

When using gmail chat the video stays black.When right clicking on it all the options are set correctly for my camera. When trying to play regular videos via website the video plays but the sound stutters. I have tried two different browsers and the video & gmail chat work fine in them.

All Replies (2)

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http://support.mozilla.org/en-US/kb/Profiles delete a profile and add a new one

try this or try restarting in safe mode!

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Tried both and did not solve issue.