We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

using xp#8 EACH time I open Firefox 13.0.1 it runs a compatibility ad-on check AND opens the "what's new?" page

  • 3 tontu
  • 8 am na jafe-jafe bii
  • 20 views
  • i mujjee tontu mooy cor-el

more options

my settings, show my home page, tried the other open blank page

home page is about:blank

my settings, show my home page, tried the other open blank page home page is about:blank

All Replies (3)

more options

See these articles for some suggestions:


It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to check if there is a compatibility update available.

more options

Thank You Very Much, I'm not that clever so I reset everything to default state. That worked.

more options

You're welcome