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Personal certificate says sucessfully restored after import, but does not display on list of certificates.

  • 3 tontu
  • 8 am na jafe-jafe bii
  • 7 views
  • i mujjee tontu mooy jgiles78

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Mac OSx 10.8.2 Firefox 18.0 Firefox -> Prefrences -> advanced -> encryption -> view certificates -> import Select the cert, enter password, then i get this message: Successfully restored your security certificate(s) and private key(s). However the cert does not show up on my cert list, and i cannot access the site that requires this cert.

Cert worked in ver 17 combined with OS 10.7.X Cert works on my win 7 box with firefox 17.0.1

Mac OSx 10.8.2 Firefox 18.0 Firefox -> Prefrences -> advanced -> encryption -> view certificates -> import Select the cert, enter password, then i get this message: Successfully restored your security certificate(s) and private key(s). However the cert does not show up on my cert list, and i cannot access the site that requires this cert. Cert worked in ver 17 combined with OS 10.7.X Cert works on my win 7 box with firefox 17.0.1

Saafara biñ tànn

Try to rename the cert8.db file in the Firefox profile folder to cert8.db.old or delete the cert8.db file to remove intermediate certificates that Firefox has stored.

If that helped to solve the problem then you can remove the renamed cert8.db.old file.
Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previous intermediate certificates.
Firefox will automatically store intermediate certificates when you visit websites that send such a certificate.

If that didn't help then remove or rename secmod.db (secmod.db.old) as well.

Jàng tontu lii ci fi mu bokk 👍 2

All Replies (3)

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Also works under Win7 with Firefox 18.

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Saafara yiñ Tànn

Try to rename the cert8.db file in the Firefox profile folder to cert8.db.old or delete the cert8.db file to remove intermediate certificates that Firefox has stored.

If that helped to solve the problem then you can remove the renamed cert8.db.old file.
Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previous intermediate certificates.
Firefox will automatically store intermediate certificates when you visit websites that send such a certificate.

If that didn't help then remove or rename secmod.db (secmod.db.old) as well.

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Thank you Core-el, renaming the cert8.db file worked like a charm!