Hi cps1954,

It sounds like it's an issue with the provider's home page, possibly wrongfully flagging Firefox 29 as unsupported.

Do you have a link that you are able to share, so that we may investigate?

We look forward to hearing back from you.

Thanks!!

- Ralph

Hi Ralph, thanks for the quick response. The problem occurs on my (Dutch) provider's website at

www.kpnvandaag.nl

Some of the links work, on the news site, but the others get the unsupported browser message.

Charlie

cps1954: This is indeed a problem with the page. I can reproduce it as well.

Ralph: Should a bug be filed or does it need to be reported to the business that runs the homepage?

Hey Moses,

I went ahead and created a Bugzilla ticket #1004304 to track the bug, and at least bring it to the attention of the engineering teams.

In the meantime, cps1954, the best thing to do would be to contact the admins of that website directly and inform them about the problem.

We hope this is helpful. Please let us know if you have any other questions.

Thanks!!

- Ralph

Hey Ralph,

Thanks for filing that. :) I've edited your post to link to the bug report if you don't mind. Hope I'm not moderating something I can't  :)

That is a problem with a script that has also come up in another thread and is caused by user agent sniffing and testing for window.controllers.

• http://www.kpnvandaag.nl/static/lib/bcf/4_4_8/engine/backbase.js

if(window.controllers&&parseInt(navigator.productSub,10)>20031001){bb.a0_=true;bb.cb_="gecko";bb._V_=parseFloat(navigator.userAgent.substr(navigator.userAgent.indexOf("rv:")+3,4))}

This file came up in this thread as well: [/questions/997702] Where the login button on this page use the same script:

• http://www.absa.co.za/Absacoza/
• https://ib.absa.co.za/absa-online/static/lib/bcf/4_4_8/engine/backbase.js

So this script needs to be updated to work with current Firefox versions.

Thanks all for your help. I have contacted the provider to see if they can fix the problem.

cps1954

Hi cps1954,

Seems like they are working on a fix to be delivered soon, according to this tweet:

• https://twitter.com/backbase/status/461839850401189888

Thanks for reporting this issue. :)

- Ralph

Hi cps1954,

To follow up - It seems like it has been fixed on [www.kpnvandaag.nl].

Thanks again for reporting this issue!

- Ralph

Marking Ralph's answer as the solution. Fix is pushed.