Firefox crashes
Firefox crashing and not able to open safe mode, what to do?
AvailablePageFile: 13095247872 AvailablePhysicalMemory: 5943316480 AvailableVirtualMemory: 4058177536 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 47120384 BreakpadReserveSize: 67108864 BuildID: 20151029151421 CrashTime: 1449852370 Email: FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1446714841 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 211 StartupTime: 1449852369 SystemMemoryUsePercentage: 28 Throttleable: 1 TotalPageFile: 16522878976 TotalPhysicalMemory: 8262389760 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 42.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-GB
This report also contains technical information about the state of the application when it crashed.
All Replies (5)
If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar.
See also:
Hi there, please see below
Crash ID: bp-80a7a674-5384-4c81-ad2c-19ff02151211
Crash ID: bp-9fa7cabd-e240-4149-b94f-d68742151211
Crash ID: bp-8101eb50-879e-4600-874c-c45662151211
Crash ID: bp-2e562108-ba12-4b33-90d3-e25292151211
Thank you,
Edoardo
This is possibly a problem with "Websense Endpoint" software. You can try to disable or uninstall this software for now until there is an update that addresses this issue, so check for such an update. You can contact Websense for support.
Hi there,
I have no "Websense Endpoint" software installed on my machine. IIs there anything else that could cause it?
Thank you,
Edoardo
Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) to see if that has effect.
- http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
- http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
You can use the MSConfig program or the Autoruns utility to see what software is getting started (be cautious with disabling services).