Firefox crashes
my firefox crashes like everyday.
cleared all my tabs, check my addon but still will not stop.
i have the crash report handy and listed below:
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x0 User Comments App Notes
AdapterVendorID: 0x8086, AdapterDeviceID: 0x161e, AdapterSubsysID: 181d1043, AdapterDriverVersion: 10.18.10.3960 D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+
Processor Notes i-2a8054e2.1299:2015; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility
True
Winsock LSP
LavasoftLSP over [MSAFD Tcpip [TCP/IP]] : 2 : 1 :
LavasoftLSP over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : C:\Windows\system32\LavasoftTcpService.dll LavasoftLSP over [MSAFD Tcpip [TCP/IPv6]] : 2 : 1 : LavasoftLSP over [MSAFD Tcpip [UDP/IPv6]] : 2 : 2 : C:\Windows\system32\LavasoftTcpService.dll MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll LavasoftLSP : 2 : 0 :
Adapter Vendor ID
0x8086
All Replies (1)
Can you post the crash id's? These give more information about the crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.