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Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

"Running security scan ..." Never Completes????

  • 2 àwọn èsì
  • 1 ní ìṣòro yìí
  • 3 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ RFB745

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Trying to download Firefox to Windows 7 laptop. The security scan never completes so it does not proceed further???

Trying to download Firefox to Windows 7 laptop. The security scan never completes so it does not proceed further???

Ọ̀nà àbáyọ tí a yàn

Try this:

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

Ka ìdáhùn ni ìṣètò kíkà 👍 2

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Ọ̀nà àbáyọ Tí a Yàn

Try this:

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

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Thanks, Firefox is installed, up and running. Thanks for the pointer.

R. Bryan