Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

firefox will not open properly

  • 1 èsì
  • 6 ní àwọn ìṣòro yìí
  • 4 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

papadennis
papadennis
more options

when I try to open Mozilla Firefox, the site comes up okay but everything is greyed out and it will not let me navigate anything such as favorites, typing in a url to try to search for a website, nothing. Over on the far left, right below the toolbar, are the words "untitled document" with a document symbol. I know that if I can get rid of this, firefox will load properly

when I try to open Mozilla Firefox, the site comes up okay but everything is greyed out and it will not let me navigate anything such as favorites, typing in a url to try to search for a website, nothing. Over on the far left, right below the toolbar, are the words "untitled document" with a document symbol. I know that if I can get rid of this, firefox will load properly

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A possible cause is security software (firewall) that blocks or restricts Firefox without informing you about that, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox.

See Server Not Found - Troubleshoot connection problems and Configure firewalls so that Firefox can access the Internet and http://kb.mozillazine.org/Firewalls