搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox crashes when opening new tab

  • 2 个回答
  • 6 人有此问题
  • 96 次查看
  • 最后回复者为 FredMcD

more options

Hello, when I open up firefox it is fine, but if I open up a new tab and want to type it not only crashes but crashes my computer as well, I've tried disabling the graphics acceleration thing and it is firefox version 29 I can't use the internet and I've tried almost everything help

Hello, when I open up firefox it is fine, but if I open up a new tab and want to type it not only crashes but crashes my computer as well, I've tried disabling the graphics acceleration thing and it is firefox version 29 I can't use the internet and I've tried almost everything help

所有回复 (2)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

Start Firefox in Safe Mode
While you are in safe mode;
Firefox Options > Advanced > General.
Look for and turn off Use Hardware Acceleration.

Then poke around safe web sites and see if there is still a problem. Then restart.