搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

My JOTFORMS ARE NOT LOADING IN FIREFOX. They do in Safari. Please fix this problem. And NO NO NO I will not be upgrading my Firefox Version because it will n

more options

My Jot forms are not being read in Firefox and I am getting an error message in all cases on my websites. They work fine in Safari, etc. on my MAC. And please don't ask me about versions. Your Firefox is the problem as usual. PLEASE FIX ASAP. IT IS URGENT.

My Jot forms are not being read in Firefox and I am getting an error message in all cases on my websites. They work fine in Safari, etc. on my MAC. And please don't ask me about versions. Your Firefox is the problem as usual. PLEASE FIX ASAP. IT IS URGENT.

所有回复 (2)

more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

For Firefox versions previous to 29.0:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox"Button reset button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

more options

There is no Troubleshooting "Reset Firefox" function in my menu. Do you have another method or solution?