Are you talking about Yahoo or Mozilla Support ? Reload the webpage while bypassing the cache *Hold down the ''Shift'' key and click the ''Reload'' button with a left click. *Press ''Ctrl'' + ''F5'' or ''Ctrl'' + ''Shift'' + ''R'' (Windows and Linux) *Press ''Command'' + ''Shift'' + ''R'' (Mac) Clear the cache and the cookies from sites that cause problems. '''Clear the Cache''': Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now" '''Remove Cookies''' from sites causing problems: *Tools > Options > Privacy > Cookies: "Show Cookies"