Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

firefox won't let me do anything

  • 3 个回答
  • 3 人有此问题
  • 6 次查看
  • 最后回复者为 FredMcD

more options

Since last night I have not been able to use Firefox. A window opens but nothing happens. Firefox is not responding. I can't even click on the help menu to reset Firefox. I've updated it and that didn't help either. Each time I open it I have to force quit. Please help!

Since last night I have not been able to use Firefox. A window opens but nothing happens. Firefox is not responding. I can't even click on the help menu to reset Firefox. I've updated it and that didn't help either. Each time I open it I have to force quit. Please help!

所有回复 (3)

more options

Could you try starting Firefox up in its Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features and some custom settings.

Hold down the Option key while starting Firefox. (Or if that doesn't seem to do anything, see this article: http://kb.mozillazine.org/Safe_Mode#Mac_OS_X)

A small dialog should appear, click "Start in Safe Mode" (not Reset)

Any difference?

more options

Try to repair the disk permissions:


You can also try to uninstall Firefox (move to the trash) and reinstall Firefox.

Download a new copy of the Firefox application and save the disk image file to the desktop

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox.

more options

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version)
  • Remove Firefox from your program's list of trusted or recognized programs, then add it back. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}