搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Why does Firefox keep crashing on my galaxy s4?

  • 4 个回答
  • 9 人有此问题
  • 7 次查看
  • 最后回复者为 guigs

more options

Probably half a dozen times a day I find that firefox will crash when it attempts to load a page. It will load some of the webpage and the bottom will be blank. It does not respond to touch and you can then only wait for the phone to prompt. Firefox isn't responding do you want to?... etc Or close it with the task manager. Your browser is the best by far out of the standard, chrome and Opera but currently its not very reliable.

Probably half a dozen times a day I find that firefox will crash when it attempts to load a page. It will load some of the webpage and the bottom will be blank. It does not respond to touch and you can then only wait for the phone to prompt. Firefox isn't responding do you want to?... etc Or close it with the task manager. Your browser is the best by far out of the standard, chrome and Opera but currently its not very reliable.

所有回复 (4)

more options

Hello,

Sorry to hear about the inconvenience that you have with firefox.

To be able to identify the problem better, does firefox crash while loading a particular page or randomly? Can you provide a link that firefox crashed while trying to load?

more options

Also check to see if this also happens with your add ons turned off from [about:addons] there are some that have caused Firefox for Android to crash recently.

more options

It is completely random. Can be on any page. Seems to particularly struggle with pictures or videos.

And no addons active.

more options

Ok two more questions for you and sorry for the back and forth:

  1. Do you have any security scanners on the phone? *should not be an issue
  2. Would you be comfortable providing a debugging log when you see this happen? Instructions and Pastebin tool to share logs?